Student & Programme Support Team Leader

UWE, Bristol; Bristol; On-site; GBP 34,000 - 39,000; Full time

Job summary

A leading university in the UK is seeking an experienced Team Leader to shape administrative services for students and staff. This full-time, permanent position involves guiding a dedicated team to enhance the student experience and contribute to significant projects. The ideal candidate has proven leadership skills and thrives in a collaborative, fast-paced environment. The role is based at the Frenchay campus with potential for remote work.

Benefits

Employee benefits

Diverse university community

Employee support for individuals with disabilities

Qualifications

• Experienced and proactive manager who thrives on complexity and change.
• Ability to bring people together and coach teams through challenges.
• Confidence tackling problems and implementing solutions.

Responsibilities

• Guide a passionate team in delivering high-quality, student-focused support.
• Collaborate across teams to enhance the student journey.
• Contribute to transformational projects aligned with Strategy 2030.

Skills

Proven leadership experience in a service delivery environment

Collaborative and people-first approach to change

Excellent communication and interpersonal skills

Experience using systems and data for decision-making

Confidence in problem-solving within a fast-paced environment

Job description

About this role

UWE Bristol is seeking a forward-thinking Team Leader to join our Student and Programme Support (SPS) team. This is a unique opportunity to play a key role in shaping the future of administrative services to our students and staff within our Schools.

As Team Leader, you will guide a passionate team in delivering high-quality, student-focused administrative support. You will work collaboratively across academic and professional service teams, helping to enhance the student journey and contribute to transformational projects aligned with our ambitious Strategy 2030.

This role offers significant opportunities to lead and influence work that will have a meaningful and lasting impact on the student experience.

This role sits within Student Administration—a friendly, lively, and knowledgeable team that is deeply committed to supporting students and staff. You will be joining a group of SPS Team Leaders who work closely together to ensure a coordinated and consistent approach across all Schools.

About you

You are an experienced and proactive manager who thrives on complexity and change. You know how to bring people together, coach teams through challenges, and improve service delivery. You will have:

• Proven leadership experience in a service delivery environment
• A collaborative and people first approach to change
• Excellent communication, interpersonal and relationship building skills
• Experience of using systems, and data, and how to use insights to inform decision making and continuous improvement
• Confidence tackling problems and implementing solutions in a fast paced, service led environment

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates and as a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact:

Sally Clark on 0117 328 6006 or email: [e-mail]

Interviews are scheduled to take place at our Frenchay Campus, week commencing
1 September 2025.

This is a full-time, permanent post working 37 hours per week.

UWE Bristol is a campus-based University, therefore campus based with the opportunity for remote working at the discretion of the line manager.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

£34,610 to £38,784. Grade F, per annum