Student Placement: Tennis Systems Operator 27/28

Hawk-Eye Innovations (HEI); Greater London; On-site; GBP 38,000 - 56,000; Full time

Job summary

Hawk-Eye Innovations is seeking a Tennis Systems Operator based in the UK with regular global travel to major tennis events. You will install, calibrate and maintain Hawk-Eye hardware, work with broadcasters and officials, and monitor tracking and broadcast systems across courts during live matches.

The role requires an undergraduate degree and a proactive, collaborative mindset to handle high- pressure, live productions in a dynamic sports environment.

Qualifications

• Technical grounding in systems or broadcast technology.
• Strong problem-solving skills for live, high-pressure environments.
• Excellent communication and teamwork abilities are essential.
• Willingness to learn and adapt in a fast-paced setting.
• Interest in tennis and live sports production is beneficial.

Responsibilities

• Installation and setup of Hawk-Eye hardware ahead of tournaments, including calibration and pre-match checks.
• Liaise with broadcasters, TV directors, and officials to ensure optimal broadcast and data delivery.
• Monitor Hawk-Eye tracking and broadcast systems across courts during matches.
• Operate and maintain software for tracking and data delivery; adjust as needed for performance.
• Manage video review challenges and coordinate with Review Officials when required.
• Support SMART Production delivery across events and assist with on-site project requirements.
• Provide quick resolution of technical issues and communicate effectively with the team.
• Assist with training and development of junior operators where applicable.
• Complete pre/post-match processes for system readiness and reporting.

Skills

Technical grounding

Problem-solving

Communication

Teamwork

Willingness to learn

Sports interest

Education

Undergraduate degree

Job description

Location: UK Based with regular global travel around the world to Tennis Events

Contract: Full-Time, Fixed-Term - 12 Months

Travel: Extensive global travel to Tennis Events (travel, accommodation and daily living allowance expenses paid by Hawk-Eye)

Assessment Date(s): December 16th, 2026

Expected Start Date: Summer 2027

Why Hawk-Eye & Why Tennis?

Join us at Hawk-Eye and be part of an exciting journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore:

• Technical : Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.

• Creative : Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.

• Operations : Reviewing, improving and strategising how we improve the efficiency of delivery across the globe

• Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events

• Broadcast Production : Rigging and directing live TV broadcasts across the Masters 1000s ATP tour

You will be exposed to each of the areas above and find the discipline that works best for you. As you specialise throughout your time in the Tennis department, there is the option to join a more project-focused team and workflow where you can spend more time in an office-based capacity. However, this does not diminish your opportunity to occasionally travel to some of the biggest Tennis events across the world.

What Does A Tennis Systems Operator Do?

• Installation and setup of Hawk‑Eye hardware in the build‑up to tournaments, including setting up hardware (cameras, cables, networking devices), calibrating the system and performing pre‑match checks.

• Liaise with key stakeholders, including broadcasters and TV directors, to deliver optimal creative and broadcast impact.

• Liaising with match officials, tournament stakeholders, organisers and third parties to ensure all contractual obligations are delivered seamlessly.

• Monitoring and operation of Hawk‑Eye ball tracking and broadcast systems across one or more courts during live match play.

• Applying knowledge of tracking theory and system behaviour to ensure high quality tracking output.

• Setting up, operating and monitoring systems, ensuring accurate data delivery throughout matches.

• Managing and delivering video review challenges in line with officiating requirements, including communication with Review Officials where applicable.

• Assisting with our ‘SMART Production’ broadcast delivery at tennis events throughout the year.

• Providing quick and effective resolution of technical issues, with the ability to identify when to simplify or seek support.

• Communicating effectively with supervisors and wider operational teams to ensure smooth match delivery and coordination across courts.

• Supporting and collaborating with team members, including contributing to the development of less experienced operators where appropriate.

• Completing all pre and post match operational processes to ensure system readiness and accurate reporting.

• Maintaining a strong understanding of key tracking and operational software, and applying this knowledge in live environments.

• Demonstrating an understanding of high quality vs. poor tracking output, and proactively making adjustments to maintain performance standards.

• Contributing to the research and development of new projects and operational improvements.

• Maintenance and upkeep of the kit and equipment required to operate the system.

Why Is This the Right Job for You?

This position is perfect for you if you possess:

• A technical grounding

• Strong problem-solving skills

• Excellent communication and teamwork abilities

• A passion for innovation

• A willingness to learn

• The ability to thrive in a fast-paced and pressurised environment

• An interest in the sport of Tennis

• Must be currently studying towards an undergraduate degree

At Hawk‑Eye Innovations, we appreciate and value the importance of potential and growth. If you do not meet all of the criteria above but believe that there are certain areas you excel and that you possess the passion and desire to develop the other attributes, then we encourage you to apply.

Team Culture

At Hawk‑Eye, we pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:

• Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.

• Teamwork: We celebrate our successes and learn from our experiences as a team.

• Passion: Our love for sports drives everything we do.

What Difficulties Might I Face?

Up to this point, I’m sure there have been many things that you find intriguing about the role, however, there can be difficult times:

• Working Hours : Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last ball has been hit.

• Travelling Abroad : You can expect to spend up to 220 days per year on tour away from home. Whilst there are glamorous locations where Grand Slams are held, there are also some locations that you may not have anticipated that you will be expected to travel to. Please take a look at the following link which shows you some of the locations you could be expected to travel to:

• Working & Living in Different Time Zones: This role is tour-based, which means you will be spending time away from family and friends, where social events could be missed. Working in different time zones can also impact communication.

• High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure.

• Physical & Environmental Demands: The role involves a high level of physical work, often in hot, humid, or otherwise challenging weather conditions. During both the rigging and de-rigging phases of events, you will be expected to install, set up, and dismantle hardware and equipment in these environments. This will include working at heights when installing/uninstalling systems, and requires a strong awareness of safety, resilience, and the ability to perform effectively despite physical and environmental challenges.

We will do our best to train and equip you to the best possible level to help with these, but they must be considered before submitting your application.