Student Money Service Assistant

University of the West of England; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading university in the UK is seeking a Student Money Service Assistant in Bristol to assist with delivering money education and supporting financial applications. The role involves engaging with students through various platforms and requires excellent attention to detail and customer service skills. The position is full-time, permanent, and offers opportunities for personal development and a vibrant work environment.

Benefits

Generous annual leave

Career development opportunities

Employee benefits such as retail savings

Qualifications

• Strong focus on delivering excellent customer service.
• Passionate about money education.
• Good working knowledge of using social media.

Responsibilities

• Support the delivery of money education activities.
• Help administer applications to university support funds.
• Collaborate with other teams to promote financial education.

Skills

Excellent attention to detail

IT skills

Customer service

Social media knowledge

Job description

The Student Money Service (SMS) is a specialist team which makes up part of Student Life services at UWE. SMS provides a range of support to applicants and students to access funds, be provided with specialist money advice as well as money education and financial capability.

The role of Student Money Service Assistant will sit within the Engagement Team but will work across the Student Money Service to support our administrative processes and service delivery.

The Engagement Team is focused on delivering money‑education and information to students with the aim of improving their financial capability. The role holder will work closely with the Engagement Coordinator as well as Money Advisers to deliver money education using social media, face‑to‑face events and other platforms. Alongside this, the role holder will support the Funds Team, which manages the disbursement of university support funds, with the administration of the Student Money Service’s hardship funds to students.

About You

We are looking for an enthusiastic individual to join the Engagement team, working 37 hours per week. You will assist with the delivery of the Student Money Service Engagement activities including money education to students in various forms such as face‑to‑face, events, workshops and social media. You will work closely with the rest of the Student Money Service as well as other teams across the university to develop ways to promote financial education.

You will help administer applications to the university's student support funds and will have excellent attention to detail, IT skills and enjoy working as part of a busy team.

You will have a strong focus on delivering excellent customer service, be passionate about money education and have a good working knowledge of using social media and various communication methods.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward‑thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity. We’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision‑making and problem‑solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from global majority candidates as we are currently under‑represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Kim Hackman on 0117 32 86812 / [e-mail] or Graham Wright on 0117 32 85603 / [e-mail].

Interviews are scheduled to take place at our Frenchay campus on Wednesday 17th December.

This is a full‑time, permanent post working 37 hours per week.

This post is available on a job share basis for applicants wishing to work part time.

UWE Bristol is a campus‑based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60% of your time, with the opportunity to work from home on the remaining days.

To ensure fairness and equity all salary offers will be made in line with the University’s salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable to prove your right to work in the UK. Should you be shortlisted you will be asked to produce your right to work documents at your interview.

We are unable to cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.