Student Hub Advisor (Nights)

Tate; Eastleigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading educational organization is seeking a Student Hub Advisor (Nights) to provide high-quality information and advice to students. The role involves working night shifts, with a 37-hour week contract. Key responsibilities include delivering information, handling queries, and performing administrative tasks. Candidates should have a service-oriented background and strong computer skills.

Qualifications

• Proven experience in a high-volume, multi-functional service environment.
• Ability to plan and organise work, meet deadlines, and maintain high standards.
• Excellent interpersonal and communication skills.

Responsibilities

• Deliver a high-quality and professional information and advice service.
• Provide accurate and timely information and advice to students via multiple channels.
• Handle queries related to student incidents and emergencies.

Skills

Experience in high-volume service environment

Proficiency in computer software packages

Interpersonal skills

Organizational skills

Sensitivity to cultural diversity

Job description

Student Hub Advisor (Nights)

Company: Tate | Location: Southampton, Hampshire | Contract: Temporary | Hours: Full time | Pay: £16.50 per hour. 6‑month temporary with potential to extend. Starting ASAP.

Working night shifts between 8 PM and 8 AM, a 37‑hour week, Monday to Friday.

Key Responsibilities

• Deliver a high‑quality and professional information and advice service, responding to all formats of enquiries personally and in group sessions using multiple mediums; liaise with specialist services as required.
• Provide accurate and timely information and advice to students via face‑to‑face, email, and phone.
• Use computerised office systems to create and revise documents, record interactions, and produce reports.
• Handle queries related to student incidents and emergencies, ensuring appropriate support and escalation when necessary.
• Assist students with initial service applications and support form completion.
• Address customer complaints and escalation issues to ensure resolution.
• Undertake routine administrative processes and project work to support the Student Services team.
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• Collaborate with internal departments to maintain high service standards and support student success.

Essential Criteria

• Proven experience in a high‑volume, multi‑functional service environment.
• Proficiency in multiple computer software packages and databases with excellent keyboard skills.
• Ability to plan and organise work, meet deadlines, and maintain high standards.
• Excellent interpersonal and communication skills.
• Understanding of and sensitivity to cultural diversity.

If you have the suitable skills and experience listed above, please apply today! This advert will remain open until the vacancy has been filled.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.