Student Hub Advisor

Goldsmiths, University of London; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK university is seeking Student Hub Advisors to support students throughout their academic journey. These advisors will be the first line of contact for student queries, providing assistance via email, live chat, phone, and in-person interactions. The role requires strong communication skills and the ability to manage student records accurately across multiple systems. This position offers a dynamic and flexible working environment focused on enhancing the student experience.

Qualifications

• Experience in student support or customer service.
• Strong communication skills across various channels.
• Ability to manage and record information accurately.

Responsibilities

• Provide support to students via email, live chat, and phone.
• Manage student enquiries and assist in coordinating information delivery.
• Ensure timely and accurate record management.

Job description

Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We're looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation. As a University we are working to tackle inequality in all its forms and are working to promote equality on grounds of race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibilities. We are keen to attract candidates from diverse backgrounds who share our commitment to creating an inclusive culture in which all students and staff can thrive.

The Student Information and Enquiries team is situated within Goldsmiths Academic Registry. The Academic Registry, headed by the Deputy Academic Registrar, integrates core operational services with active student engagement, information and advice, to enhance the student experience and support students to confidently engage with their University programme. Across the academic lifecycle of students, from pre-arrival to award, the Academic Registry ensures the integrity, consistency and effective administration of academic operations, and compliance with internal and external regulations. It provides a central service for student support and enquiries about their programme and elicits insights for enhancement activity across the University. It works in close partnership with academic staff to support the success of all students on their programmes of study. The Academic Registry is a key function of the Directorate of Student & Academic Services, which is responsible for ensuring that every student at Goldsmiths has an excellent student experience.

The Student Information and Enquiries team supports students to engage with their programme through the provision and coordination of self-service information for students, supplemented with targeted, cohort-level communications and the delivery of the Student Hub, a single service-access provision student enquiries and support in relation to their programme of study.

Student Hub Advisors work in a flexible, dynamic team to provide consistent high-level support to students from across our academic programmes. Advisors are the first line of contact for student across multiple channels including email, live chat, phones and at our in-person Student Hub. Providing a professional, supportive, responsive and personable service, the team supports processes across the academic cycle, ensuring accurate and timely record management across multiple systems.