Student Finance Officer - Birmingham

Arden University; Saltley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative higher education institution is seeking a Student Finance Officer in Birmingham. This role involves providing face-to-face support, managing student funding, and collaborating with teams across the Finance department. The ideal candidate will have strong customer service and Excel skills, with a proactive and enthusiastic approach to supporting students. The university offers excellent benefits including generous holidays and a pension plan.

Benefits

30 days holiday + bank holidays

Generous Aviva pension plan

Private Medical Insurance coverage

Access to Perkbox benefits

Free study for Arden courses

Qualifications

• Proven ability to work under pressure and meet tight deadlines.
• Strong collaborative skills to work with various teams.
• Enthusiastic and proactive attitude.

Responsibilities

• Provide face-to-face student support.
• Manage aspects of student funding.
• Collaborate with Finance department teams for best student advice.

Skills

Excel proficiency

Customer service skills

Data reporting capabilities

Job description

Role Overview

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. We are looking for an innovative Student Finance Officer to join our dynamic Student Finance team in our Birmingham study centre. As a Student Finance Officer, you will play a key role in supporting students studying through our blended learning model. Reporting to the Student Finance Team Leader, you will be the primary point of contact for face‑to‑face student support, while also managing crucial aspects of student funding. Collaboration is essential in this role, as you will work closely with colleagues to ensure students receive the best advice and support for their financial needs.

We are interested in hearing from enthusiastic, proactive individuals with a proven ability to work under pressure and meet tight deadlines. Excellent customer service skills, along with strong Excel and data reporting capabilities, are essential. This role involves close collaboration with teams across the Finance department and the broader Arden University community. You will be a key contributor to continuous process improvement as we grow and evolve as an organisation.

Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.

Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education

Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.