Student Fees and Funding Officer

UK Management College Ltd; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

UK Management College Ltd in Manchester is seeking a Student Fees and Funding Officer to provide specialist support on tuition fee funding and financial support. You will handle funding verification, case management and maintain accurate student finance records.

Reporting to the Head of Finance, the role is 9am-5pm, Monday to Friday, onsite with no hybrid option. This is a full-time, permanent position based in Manchester.

Qualifications

• Experience in student finance, student services or higher education administration.
• Understanding of SFE processes and funding requirements.
• Experience managing caseloads and resolving student enquiries.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide guidance to students on tuition fee funding and available financial support.
• Verify funding evidence and ensure records are accurate and up to date.
• Manage a portfolio of student finance cases from application to resolution.
• Escalate complex cases to the Student Finance Manager when appropriate.
• Maintain confidentiality and comply with GDPR and data protection requirements.

Skills

Experience in student finance services

Understanding SFE processes

Caseload management

Clear communication

Attention to detail

Time management

Job description

Full-time Permanent Band 04

Description

Student Fees and Funding Officer

Location: Manchester

Working Hours: 9am to 5pm Mon to Fri

Working Pattern: Onsite - 5 days Office based (No hybrid work pattern available)

Reporting to: Head of Finance

Contract Type: Full-Time, Permanent

Job Purpose

The Student Fees and funding Officer is responsible for providing specialist support and guidance to students regarding tuition fee funding and financial support. The role focuses on funding verification, case management, student advice, and ensuring student finance records are accurate and up to date.

Key Responsibilities

Student Support & Guidance

• Provide professional guidance to students regarding tuition fee funding, eligibility, and available financial support.
• Support students in understanding funding requirements, evidence submission requirements, and application timelines.
• Respond to student finance enquiries and provide timely resolutions.
• Deliver a high standard of customer service throughout the student journey.
• Review and verify student funding evidence in accordance with regulatory requirements.
• Process funding-related documentation accurately and efficiently.
• Monitor funding statuses and follow up on pending or unresolved cases.
• Maintain accurate and complete student finance records and case notes.

Case Management

• Manage a portfolio of student finance cases from application through to resolution.
• Assist students with funding-related issues, including evidence queries, eligibility concerns, and routine appeals.
• Escalate complex, exceptional, or high-risk cases to the Student Finance Manager where appropriate.
• Liaise with relevant stakeholders to resolve student queries.

Compliance & Data Quality

• Ensure all activities are undertaken in accordance with institutional procedures and funding regulations.
• Support audit requests by maintaining accurate records and documentation.
• Maintain confidentiality and comply with GDPR and data protection requirements.

Accountability

• Accuracy of funding verification and student finance records.
• Timely processing of student finance activities.
• Quality and accuracy of information provided to students.
• Effective management of assigned caseloads.
• Escalation of complex cases and risks in a timely manner.

Key Skills & Experience

• Experience working within student finance, student services, higher education administration, or a similar environment.
• Good understanding of Student Finance England (SFE) processes and funding requirements.
• Experience managing caseloads and resolving student enquiries.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to prioritise workload and meet deadlines.