Student Experience Manager

London Business School; City of Westminster; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A prestigious business school in London seeks a Student Experience Manager for the MBA program. This role involves supporting students through personalized guidance and engagement. Responsibilities include managing student needs, organizing activities, and providing pastoral care. Ideal candidates will have strong stakeholder management, organizational skills, and experience in higher education. The position offers flexible working arrangements and a comprehensive benefits package, including generous leave and wellness programs.

Benefits

Generous annual leave

Pension package with 14.5% contribution

Free onsite gym and swimming pool

Professional development offerings

Enhanced cycle to work scheme

Wellbeing support

Up to 5 days paid emergency leave

Hybrid working model

Qualifications

• Experience managing diverse stakeholders effectively.
• Understanding of project management tools.
• Strong attention to detail required.

Responsibilities

• Serve as a contact for MBA students.
• Provide timely student support via various channels.
• Develop student engagement activities.
• Build professional relationships with students.
• Offer pastoral care and referrals as needed.

Skills

Stakeholder engagement skills

Project management

Organisational skills

Analytical skills

Problem-solving skills

Budget management

Education

Experience in Higher Education

Job description

Overview

Are you passionate about delivering a world‑class experience for our MBA students? London Business School are thrilled to be recruiting for a student‑focused and collaborative Student Experience Manager, MBA to join Degree Education on a permanent basis. The Student Experience Manager will support the overall student experience with particular focus on engaging with the class to ensure that every student receives effective, professional and personalised support and guidance. You will deliver high quality, knowledgeable and timely information to engage all students in key‑decision points throughout the flexible programme. You will work within a team of Student Experience and Programme Delivery Managers and be supported by a team of Programme Administrators, in assisting the Programme Director and Senior Team in the overall direction, development and delivery of the MBA programme as well as the provision of high quality student support and an exceptional student experience.

Responsibilities

• Act as a dedicated point of contact for two streams of the MBA class, for both first and second year students.
• Provide student advice and support in a timely, responsive and professional manner both face‑to‑face and via phone/email.
• Act as the guide to the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including key decision‑points and times of personal challenge.
• Develop and deliver a programme of targeted inclusive student activities to ensure relationship building with the stream and between students and the MBA programme team.
• Develop and maintain a professional relationship with the two streams throughout the two‑year programme and support students both in London and when they are travelling, working or studying remotely.
• Act as a point of contact for students who are seeking support and help with academic or personal issues and understand when to forward school services to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.

Work requirements: you will be expected to be on campus at least 3 days per week with flexibility for business needs and events. We operate with core hours 10:00–15:00 to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time – a flexible, one‑hour slot within the working week dedicated to your learning, development, wellbeing, or focused, quiet work.

Commitment to Inclusion & Belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We aim to create an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Qualifications

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Sound project management skills and understanding of the wider School’s offerings and those of competitors.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem‑solving skills.
• Budget management experience is desirable.
• Experience in a Higher Education environment is highly preferable.

Benefits

• Generous annual leave of 27 days plus extra between Christmas and New Year.
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
• Free onsite gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle to work scheme.
• Wellbeing offering to support your physical, mental and financial health.
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
• Smart Working – a hybrid approach designed to help you achieve a healthy work‑life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.