Student Experience and Engagement Assistant

Staffordshire University; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK-based educational institution is seeking a Student Engagement and Experience Assistant to join their Student Life team in London. This role involves providing front-line support for student services, managing inquiries, and tracking student engagement. The ideal candidate should have strong communication and organizational skills. This position offers flexible hours, including shifts in the evening to support extended campus hours.

Qualifications

• Experience in a customer service or student-facing role.
• Ability to handle diverse queries effectively.
• Knowledge of support services available to students.

Responsibilities

• Act as the contact point for students accessing services.
• Assist with reception and porterage duties.
• Manage student appointment scheduling.
• Provide administrative support to student services.
• Monitor student engagement and initiate support.
• Refer students to relevant services as needed.

Skills

Communication skills

Flexibility

Organizational skills

Job description

We are looking to appoint an enthusiastic, flexible and committed Student Engagement and Experience Assistant (London) to join our Student Life team. This role serves as the front‑line support for student‑facing services, coordinating communication between students and support services and maintaining accurate records to support the overall student experience. Key responsibilities include managing queries, scheduling appointments, monitoring student engagement and initiating interventions and referrals to relevant services as needed. The role holder will work staggered hours, including shifts from 17:00 PM to 19:00 PM, to provide continuous support for students during the London campus’s extended hours. The role also involves supporting broader London campus activities and events by undertaking flexible duties as needed to ensure an exceptional student experience.

Main Responsibilities

1. Act as the first point of contact for students accessing services through the 'student front door', handling queries, providing information and performing triage to direct students to appropriate services or appointments.
2. Assist in the provision of more general reception and porterage duties including coordination or receipt and transportation of deliveries, or movement of furniture.
3. Schedule and manage appointments for students with relevant services and ensure efficient handling of student inquiries, following up as necessary to ensure timely resolution.
4. Provide comprehensive administrative support to all teams within the student services department, including managing records, preparing reports, and assisting with various administrative tasks to ensure smooth operation.
5. Track and monitor student engagement with their studies using data and feedback to identify students who may need additional support or intervention, including engagement monitoring for Student Route visa holders.
6. Trigger appropriate interventions for students based on engagement monitoring and refer students to relevant services or academic mentors within the Schools for further support and guidance as needed.