Student Experience Advisor

Bedford College Group; Wellingborough; On-site; GBP 23,000 - 26,000; Full time

Job summary

An educational institution in Wellingborough is seeking a Student Experience Advisor. The role involves providing guidance to students on careers, welfare, and financial matters. Successful candidates will hold relevant qualifications and demonstrate strong communication skills. The position requires collaboration with internal teams and external agencies, aiming to enhance the overall student experience. This permanent role offers competitive benefits and a supportive working environment, focusing on professional growth and personal development.

Benefits

Competitive salary

People's pension

Retail and Leisure Discounts

Professional development opportunities

Qualifications

• Experience in delivering impartial careers advice.
• Ability to provide guidance on health, welfare, and financial matters.
• Skilled in working closely with tutors and stakeholders to promote opportunities.

Responsibilities

• Deliver careers guidance and support for students.
• Provide pastoral support, including financial and welfare assessments.
• Engage with stakeholders for development of services.

Skills

Communication

Interpersonal Skills

Administrative Skills

Organisational Skills

Ability to work with diverse groups

Education

Level 2 English and Maths

Level 3 qualification in relevant subject

Level 6 CEIAG qualification

Youth Mental Health First Aid certification

Tools

Word

Excel

Database systems

Job description

Student Experience Advisor

Location: Tresham College - Wellingborough Campus

Salary/Benefits: Salary is between £23,557 and £25,849 per annum (Pro‑Rata) DOE and Qualifications, People's pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 20 hours per week - 40 weeks per year

Contract Type: Permanent - Term Time

About the role

We are currently seeking a Student Experience Advisor to join our Student Services department at The Bedford College Group on a Fixed Term basis.

As a Student Experience Advisor, you play an important role in the success of our students through:

• Careers Guidance & Progression Support - Deliver impartial careers advice to students and applicants, support UCAS applications, facilitate progression routes, and contribute to the design and delivery of a cross‑college careers programme.
• Pastoral, Financial & Welfare Support - Provide personal guidance on health, welfare, and financial matters including bursaries, benefits, and HE funding; assess applications and refer students to appropriate support services.
• Stakeholder Engagement & Communication - Work closely with tutors, internal teams, and external agencies to promote opportunities, deliver staff development, and represent the college at events and outreach activities.
• Service Development & Quality Assurance - Collect and report data on service impact, maintain accurate safeguarding records, ensure compliance with policies, and contribute to strategic and innovative projects.
• College‑Wide Responsibilities & Statutory Duties - Support enrolment, open days, invigilation, and safeguarding; uphold equality, health & safety, and engage in ongoing training and development in line with TBCG values.

About you

• Qualifications & Professional Development - Holds Level 2 English and Maths, a Level 3 qualification in a relevant subject, and is working towards or holds a Level 6 CEIAG qualification and Youth Mental Health First Aid certification.
• Communication & Interpersonal Skills - Able to communicate confidently with students and staff at all levels, write formal/informal correspondence, and maintain a professional telephone manner.
• Administrative & Organisational Skills - Demonstrates high‑level administration, planning, and event coordination skills, with attention to detail and the ability to meet deadlines under pressure.
• Experience & Technical Competence - Experienced in working with diverse groups, supporting individuals 1:1 and in groups, and proficient in Word, Excel, and database systems.
• Personal Attributes & Commitment - Friendly, flexible, and reliable with a can‑do attitude; committed to safeguarding, equality, and continuous improvement; willing to travel across sites and adapt working hours.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held

TBC

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College, Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land‑based college; The Bedford Sixth Form, The Corby Sixth Form and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community‑based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex‑Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.