Student Experience Administrator

Luton Sixth Form College; Luton; On-site; GBP 25,000 - 29,000; Full time

Job summary

A secondary education institution in Luton is seeking an Admissions Coordinator to manage student recruitment and retention. The role requires excellent administrative and customer service skills, focusing on delivering high-quality services to students and stakeholders. Continual support for marketing and public relations activities is involved. The position offers a competitive salary package with annual increments based on service and performance criteria.

Qualifications

• Experience providing high-quality customer service.
• Excellent record-keeping and organizational skills.
• Strong written and verbal communication skills.

Responsibilities

• Ensure procedures meet recruitment targets.
• Update information for the student recruitment cycle.
• Support marketing and public relations activities.

Skills

Administrative skills

Customer service

Organizational skills

IT skills

Written communication

Verbal communication

Job description

Overview

Working 37 hours per week Monday to Friday 8:00am to 16:00pm, for the full year. A degree of flexibility is required. Some evening working is required. You will be focused on the delivery and development of a highly effective admissions applicant service and retention functions, one that is responsive to the evolving needs of identified target audiences (e.g., new and continuing students, schools, parents, internal staff), grounded in the principles of customer service, high-level administration excellence and the values of the college, including:

Responsibilities

• To ensure that procedures are in place to meet internal progression and external recruitment targets
• To ensure the timely and accurate updating of information for each stage of the student recruitment cycle.
• To co-ordinate and support key marketing and public relations activities (e.g. Enrolment, Open Evenings, Year 10 Tasters and Year 11 Transition Sessions).

Has excellent administrative, record keeping, organisational and IT skills. Has experience of providing high quality customer service and using customer service strategies and techniques in meeting key targets. Has exceptional written and verbal communications skills.

Luton Sixth Form College was established in 1966 as the first sixth form college in the Country. Since then, our deep commitment to our young people and our focus on improving outcomes, has ensured that the student experience is rooted in quality and educational excellence. Our impressive track record speaks for itself, and our long-serving staff are hardworking, dedicated, feel valued and consider the College to be an amazing place to work.

Sixth Form College's Support Staff Spine point 24, £25,786 rising to point 27, £28,408 with annual increments based on service and performance related criteria.