STUDENT EXPERIENCE ADMINISTRATIVE ASSISTANT

University of Liverpool; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in Liverpool seeks a dedicated individual to join their Student Experience Team. This role focuses on front-line reception services for students and staff while ensuring the smooth operation of the office. Candidates should have 3 GCSEs at Grade C or above, high-level IT and organizational skills, and be skilled in customer service and interpersonal communication. The commitment to diversity is emphasized, welcoming applicants from various backgrounds.

Qualifications

• 3 GCSEs (Grade C or above) including English and Maths.
• High-level IT and organisational skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Providing front-line reception to students and staff.
• Supporting day-to-day running of a busy office.

Skills

Customer service

Interpersonal skills

IT skills

Organisational skills

Education

3 GCSEs at Grade C or above including English Language and Maths

Tools

Microsoft Office

University IT systems

Job description

Working within the Student Experience Team in the School of Biosciences, you will be responsible for supporting the student experience: providing front-line reception to students, academic staff and professional services colleagues, whilst supporting the day-to‑day running of a busy office.

You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and Maths, with high level IT and organisational skills. You should also have excellent customer service and interpersonal skills, with the ability to work effectively under pressure in a challenging environment. Experience of Microsoft Office is essential, and experience of University IT systems (student record systems and VLEs) is desirable.

The post is available on a 2-year Fixed Term Contract from 1 February 2026 until 31 January 2028.

Commitment to Diversity

The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.