Student Complaints Administrator. Job in Birmingham Education & Training Jobs

University College Birmingham; Birmingham; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Student Complaints Administrator to manage complex non-academic complaints and appeals. The successful candidate will have significant experience in handling student issues, excellent communication skills, and an understanding of educational regulations. This role offers a permanent full-time contract with generous benefits including leave and pension schemes.

Benefits

29 days' paid leave

Local Government/Teachers' Pension Scheme

Subsidised private healthcare

Employee Assistance Programme

Annual health MOTs

Professional qualification sponsorship

Salary sacrifice schemes

Heavily-subsidised parking

Free gym membership

Qualifications

• Experience in dealing with student complaints and appeals or comparable work.
• Strong communication skills applicable to varied audiences.
• Ability to manage sensitive cases efficiently.

Responsibilities

• Manage a caseload of complex student complaints.
• Act as Investigating Officer for non-academic complaints.
• Provide advice on handling individual student cases.

Skills

Experience with student complaints

Excellent written and oral communication skills

Handling complex cases

Job description

Job Title: Student Complaints Administrator

Location: Birmingham

Salary: £28,031 - £30,378 per annum - SS3

Job type: Permanent, full time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role

This is an exciting opportunity to join the Higher Education Quality Team at University College Birmingham as a Student Complaints Administrator for non-academic complaints.

Working with the Deputy Dean for Quality and other staff across the institution you will manage and progress a caseload of complex and sensitive student complaints and appeal matters in accordance with relevant University procedures. This includes acting as Investigating Officer for non-academic complaints, providing advice on the handling of individual student cases, and drafting outcomes and other correspondence.

The successful candidate will have experience of dealing with student complaints and appeals, Higher Education disputes, or comparable work such as complaints-handling, legal or regulatory work, and excellent written and oral communication skills that can be applied to a variety of circumstances and audiences.

Benefits

• Generous allocation of annual leave
  • 29 days' paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government/Teachers' Pension Scheme
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle.
• Heavily-subsidised on-site car parking in central Birmingham
• Free on-site gym membership

Extra Information

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 26th October 2025.

Interview Date - Thursday 13th November 2025.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of: Student Support Administrator, Learner Support Administrator, Student Services Administrator, Complaints Officer, will also be considered.