Student Cases & Engagement Administrator

Virtual Bridges; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

An education organization is seeking a detail-oriented Student Cases & Engagement Administrator for administrative support in Cardiff. The role involves managing student cases, coordinating various processes, and maintaining relationships with stakeholders. Applicants should possess strong administrative and communication skills, with experience in education preferred. The position offers a rate of up to £14.63 per hour. Immediate start required for this ongoing temporary role.

Qualifications

• Strong administrative experience with excellent customer service skills.
• Ability to learn and apply specialist regulations.
• Excellent communication skills for complex information.
• Problem-solving ability, initiative, and attention to detail.
• Ability to prioritize work and meet deadlines.

Responsibilities

• Provide specialist advice on student processes.
• Coordinate appeals, disciplinary, and complaint processes.
• Support student engagement and academic progress monitoring.
• Analyse data and prepare reports.
• Liaise with staff, students, and external bodies.

Skills

Strong administrative experience

Excellent customer service skills

Excellent communication skills

Problem-solving ability

Ability to prioritize work

Tools

MS Access

Job description

Our education client is seeking an experienced, detail-oriented Student Cases & Engagement Administrator to provide vital administrative support within their Student Cases Team.

About The Role

In this varied role, you will support the effective management of student cases including misconduct, appeals, disciplinary matters, complaints and specific requests ensuring timely progression and adherence to regulations.

You will also play a key role in monitoring student engagement, coordinating Extenuating Circumstances processes, and supporting key Committees and Boards.

Key Responsibilities

• Provide specialist advice and guidance on student processes and regulations.
• Coordinate extenuating circumstances, appeals, unfair practice, disciplinary and complaints processes for students.
• Support student engagement and academic progress monitoring.
• Analyse data to identify trends and prepare reports.
• Liaise with staff, students and external bodies to maintain strong working relationships.
• Support and/or act as Secretary for Committees, including preparing agendas, minutes and documentation.
• Assist with adjustments and support for students with disabilities.
• Contribute to continuous improvement of administrative processes.

Essential

About You

• Strong administrative experience with excellent customer service skills.
• Ability to learn and apply specialist regulations and processes.
• Excellent communication skills, including explaining complex information clearly.
• Problem-solving ability, initiative and attention to detail.
• Ability to prioritise work and meet deadlines independently.

Desirable

• Experience in Education or a similar environment.
• Knowledge of student cases, extenuating circumstances or monitoring processes.
• Ability to use MS Access.
• Welsh language skills (or willingness to learn).

This is an ongoing temporary role which requires an immediate start and is based onsite at our client’s Cardiff (CF10) office paying up to £14.63 per hour.

Please consider applying as soon as possible as we will be screening and shortlisting applications as we receive them.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.