Student Advisor - 2 posts

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A university service center in Wolverhampton seeks enthusiastic Student Advisors to provide exceptional service and support to students. The role involves handling inquiries, recording interactions, and utilizing university systems to assist students. Candidates must possess excellent interpersonal skills and be able to communicate effectively. The position is full-time or part-time, primarily on campus, with various benefits including competitive salary and training opportunities.

Benefits

Competitive salaries

Pension scheme with employer contribution

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Gym membership discounts

Health Benefit Plan

Qualifications

• Confident communicator able to handle dissatisfied or distressed individuals.
• Dedicated to providing high standards of customer service.
• Ability to work successfully with staff at all levels.

Responsibilities

• Act as the first point of contact for student enquiries.
• Record all interactions to monitor service performance.
• Develop understanding of university policies to advise students.
• Utilize university software to check and correct student records.
• Make referrals to support student welfare based on behaviours.

Skills

Excellent interpersonal skills

Customer service

Ability to work under pressure

Confident communicator

Ability to assimilate information

Job description

Overview

We are looking for Student Advisors to join ASK@WLV, a student driven service that acts as the first point of contact offering information, advice and guidance for all student queries. Our Student Advisors are dedicated to providing outstanding customer service in-person, over the phone and in written responses across all faculties and campuses.

[1 Full-time (37 hours per week) post - working 08:45 to 17:09 Monday to Friday]

[1 Part-time (22.2 hours per week) post – working 08:45 to 17:09 on selected days]

Demand for the service is high with multiple intakes and enquiries that reflect the student journey. You will need to be a confident communicator with the skills to provide clear and relevant information, interrogate systems and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications. With excellent customer service skills, you will show patience and empathy as themes can be repetitive, understanding may be compromised by language and/or emotion, and information may be unfavourable.

This is not a flexible role; you will work to a rota assigning you to different channels of communication and be expected to carry out the entirety of your role on campus to ensure that the advertised service is delivered. The service is available Monday to Friday but opening hours vary to enable ongoing and comprehensive training.

Student Advisor Role And Responsibilities

• To be the first point of contact for incoming student enquiries, referring to specialist services where required.
• To record all interactions so service performance, trends and individual performance can be monitored.
• To develop a good understanding of university policies and relevant processes to advise and support students.
• To utilise University software/systems to review information, checking for accuracy and seeking corrections to the student’s record and timetable.
• To identify student behaviours and make referrals to support student welfare.

Student Advisor Requirements

• Excellent interpersonal skills including verbal, listening and empathy.
• Dedicated to providing a high standard of customer service, professional and approachable.
• Ability to work successfully with staff at all levels across an organisation to achieve results.
• A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
• Ability to assimilate complex information quickly and accurately and to convey the information to others.
• Ability to work under pressure whilst maintaining accuracy.

This is not a comprehensive list, and all applicants should aim to demonstrate the skills and knowledge detailed within the person specification for the role.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply. This role cannot provide UK sponsorship.

You will be based at the City Campus but expected to attend training and be allocated with notice to work at any university location – City, Telford or Walsall

For Further Information About The Role

If you require any further information regarding the role, please contact Amy McGovern via email at [e-mail]

Interviews will be held in November 2025.

Staff Benefits

You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

Your Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
• Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service - Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts - EE Perk (20% off for family and friends) & software discounts.

Supporting Your Health & Wellbeing

• Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support - Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers - Free flu vaccinations for staff.
• Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You

• Generous Annual Leave (see table below)
• Flexible & Agile Working - Flexible and Hybrid working arrangements.
• Free On-site Parking - available across campuses
• Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts - Savings on groceries, fashion, and entertainment.
• Travel Discounts - Up to 10% off holidays through Sodexo Circles.

Training and Development

• Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
• Library Access - Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme - Funding for part-time higher education, up to PhD level
• Leadership and Management Development - Access to training opportunities to support you with advancing in your career.

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.