Student Advisor

MU Services Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational support service is looking for a dedicated Student Adviser to provide students with guidance on academic options, budgeting, and visa matters. The role involves empathetic support to help students navigate their educational journey and coordinate with various support services. Candidates should have experience in student support and be data-driven in their approach to enhancing student outcomes.

Qualifications

• Experience in providing support to students facing personal and academic challenges.
• Ability to interpret and clarify academic regulations.
• Familiarity with financial aid resources and budgeting techniques.

Responsibilities

• Provide empathetic and pragmatic support to students facing challenges.
• Offer guidance on budgeting techniques and financial support.
• Interpret university regulations and advise on academic options.
• Identify at-risk students and provide proactive support.
• Coordinate with support services and refer students to resources.

Skills

Empathetic support

Budgeting advice

Data analysis

Communication skills

Job description

Overall Purpose: As part of a dedicated team of practitioners, you will provide students with advice and guidance on various aspects of student life. You will support students with budgeting and student finance. You will help students navigate academic options within academic regulations, such as making changes to their programme or taking a break from their studies. You will also provide information on student and graduate route visas. Additionally, you will support students in making the most of their student experience at MDX.

As a student adviser, you will offer empathetic and pragmatic support to students facing barriers to success, struggling to engage with their studies, or needing advice following changes in their personal or academic circumstances. You will guide students through available interventions and identify when they would benefit from advice or intervention from colleagues in mental health and wellbeing, disability, or academic support teams.

You will use data to identify students who may be struggling to engage in their studies and provide proactive, assertive support to maximize positive student outcomes in continuation and attainment.

You will work in a collaborative, student-centred way to unpick and resolve complex and multi-issue challenges with students and colleagues across the university, ensuring students are informed and empowered to make the right decisions for them.

Principal Duties

Student Support and Guidance

• Provide empathetic and pragmatic support to students facing academic, financial, and personal challenges, guiding them through available interventions and resources, and ensuring they feel safe and supported.
• Ensure interactions are documented appropriately and students receive timely, clear, and engaging communication.

Financial and Budgeting Assistance

• Offer advice on budgeting techniques, maximizing income, and accessing financial support, including Student Finance England funding and hardship funding.

Academic and Regulatory Support

• Interpret and clarify University and programme regulations, advising on academic options such as course transfers, study breaks, and continuation.

Proactive and Data-Driven Interventions

• Use data to identify at-risk students and provide targeted, proactive support to improve engagement, academic performance, and retention.

Coordination and Referral

• Coordinate with specialist support services and refer students to internal and external resources to ensure holistic, integrated support.
• Liaise with external organisations (such as SFE) with student permission.

Immigration and Visa Advice

• Deliver advice on immigration matters, including student and graduate route visas, and provide guidance on visa extension processes.

Service Promotion and Development

• Promote the student advice service and contribute to the development of strategies that enhance the student experience.
• Propose improvements or amendments to regulations, policies, and processes based on the experiences of and interactions with the students.
• Create, co-create and curate resources with students and relevant stakeholders within and outside the university on a range of relevant topics for a variety of audiences.

Other areas of work

• To contribute to pan-university events including welcome, induction and graduation.
• To undertake any other activity as appropriate and as requested by the Education and Student Experience leadership.