Student Advice & Wellbeing Support Officer

SOAS University of London; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious university in London is seeking a Student Advice and Wellbeing Support Officer to act as the first point of contact for students. This role involves supporting various wellbeing services, managing communications, and collaborating with a team. The ideal candidate will have strong front-line administration experience, effective communication skills, and the ability to handle sensitive situations. This position aims to enhance students' experiences and welfare, contributing significantly to the university's supportive environment.

Qualifications

• Experience of working in a front-line office administration role with diverse communities.
• Ability to communicate clearly and effectively.
• Ability to manage sensitive situations, especially regarding mental health.
• Proficient in Microsoft Office and managing financial invoicing.

Responsibilities

• Be the first point of contact for students using various services.
• Support Student Advice & Wellbeing services and manage a busy inbox.
• Work collaboratively and prioritize tasks based on service demand.
• Assist the team with administrative and organizational functions.

Skills

Front-line office administration experience

Effective communication skills

Ability to handle sensitive situations

Proficient IT skills (Word, Excel, PowerPoint)

Financial administration skills

Job description

Overview

As Student Advice and Wellbeing Support Officer, you will be joining a small team and will be the first point of contact for students using the following services:

• Mental Health and Wellbeing Team (including counselling and professional mentoring)
• Immigration, Finance and Housing Advice Team
• Disability and Neurodiversity Team
• Multi-Faith Chaplaincy Team

You will have a range of tasks including face‑to‑face interaction with students, supporting the various Student Advice & Wellbeing services as well as managing a busy inbox. You will work collaboratively alongside another SAaW Support Officer and will prioritise tasks according to service demand. You will also support the team and the Head of Advice and Wellbeing with appropriate administrative and organisational functions.

Qualifications

• Experience of working in a front‑line office administration and/or receptionist role working with diverse communities
• Ability to communicate clearly and effectively with others, and across all levels of an organisation.
• Ability to deal with sensitive and stressful situations/individuals including people presenting with mental health difficulties, recognising and maintaining the need for confidentiality
• Proficient IT skills with the ability to use Microsoft Word, Excel and PowerPoint, together with the internet, email and social media skills.
• Ability to manage financial invoicing and other financial administration.

About SOAS University of London

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

Are you a caring, compassionate individual looking for an Advice and Wellbeing role to support the experience and welfare of our students? Come and join the team at SOAS, one of London’s most prestigious Universities.

Application Information

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.

We would particularly welcome applications from candidates from working class, first generation Higher Education, Black, Asian, other minority ethnic and underrepresented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.

Contact

HR Contact Form | SOAS