Strutt & Parker - Office Manager

Strutt & Parker; Hatching Green; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Health plan

Pension

Bonus scheme

Job summary

Strutt & Parker in Harpenden is seeking an Office Manager to join our Regional Agency team. You will be a proactive team player with strong organisational and communication skills, able to work under pressure and deliver high service levels to clients.

This full-time role (including some Saturdays) supports the sales team, handles reception, invoicing, file management, KYC/AML, and general admin to ensure efficient office operations.

Qualifications

• Good communication skills – verbal and written.
• IT literate with Microsoft Office proficiency (Word/Excel/PowerPoint/Outlook).
• Ability to prioritise and perform under pressure.
• Experience with KYC/AML processes is advantageous.

Responsibilities

• Reception duties, including answering calls, emails and greeting clients.
• Process invoices for purchase orders on internal software.
• Manage the file archive storage and records.
• Manage health and safety as well as fire regulations within the office.
• Order and upkeep general office supplies and stationery.
• IT Super User – liaise with IT on issues/updates.
• Work with the handyman on property and garden maintenance.
• Report building repairs to facilities team.
• Assist with invoicing and debt collection.
• Prepare and display property brochures.
• Maintain client files and Residential database.
• Establish trusted relationships with clients to ease onboarding.

Skills

Communication

Telephone manners

IT literate

Prioritisation

Office administration

KYC/AML

Team collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

The role

An Office Manager for our Harpenden Regional Agency team, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.

An Office Manager for our Harpenden Regional Agency team, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.

The candidate will have previous experience of working in a fast-paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full-time role (including some Saturdays) which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers.

Responsibilities

• Reception duties, including answering calls, emails and greeting clients
• Process invoices for purchase order numbers on internal software
• Manage the file archive storage and records
• Manage health and safety as well as fire regulations within the office
• Order and upkeep general office supplies and stationery
• IT Super User – responsible for communicating with IT regarding issues/updates
• Work closely with the handy man regarding general property and garden maintenance
• Report any building repairs or faults to the facilities team
• Manage the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
• Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
• Prepare and display property brochures
• Keep window cards and office systems up-to-date
• Liaise with potential buyers and arranging viewings/managing diaries
• Maintain client files and the Residential client database
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Implement strategies for continuous improvement of business processes and increased efficiency
• Any other ad-hoc administrative duties as required by the team.

Person specification

Essential Experience

• Ideally will have previous experience in a similar role
• Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
• Good communication skills – both verbal and written
• Prior experience undertaking KYC/AML
• Ability to establish and maintain effective working relationships with colleagues at all levels
• Exceptional organisational and co-ordination skills
• Professional telephone manner
• IT literate, Microsoft Office – Word (Intermediate), Excel (Basic), PowerPoint (Basic), Outlook (Advanced)
• Ability to prioritise and perform under pressure
• Positive attitude, reliable and dependable
• Accurate and exceptional attention to detail.
• Understands and appreciates the importance of using discretion when dealing with sensitive information.
• An interest in working real estate/estate agency environment.

We are proud to offer award-winning benefits to support and reward our employees

• Heath & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.