Strutt & Parker - Client Onboarding Quality Control Officer

Strutt & Parker; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health & Leisure benefits

Pension and life assurance

Job summary

Strutt & Parker in London is seeking a Client Onboarding Quality Control Officer to quality-check AML/KYC files, oversee due diligence for new accounts, and support the Compliance Team with queries and process improvements.

You will provide structured feedback to analysts, maintain accurate QC records, and help design new QC procedures while working under tight deadlines in a busy real estate environment.

Experience in senior client due diligence and strong MS Office skills are essential.

Qualifications

• Experience performing client due diligence and AML regulatory interpretation.
• Strong written and verbal communication abilities.
• Ability to manage multiple tasks and meet tight deadlines.

Responsibilities

• Complete due diligence on new and existing accounts per AML/KYC policies.
• Provide guidance to front office and onboarding analysts on policy requirements.
• Record QC results and feedback to team leaders and analysts.

Skills

AML knowledge

KYC due diligence

Communication skills

MS Office

Organizational skills

Tools

MS Office

Job description

Strutt & Parker - Client Onboarding Quality Control Officer

London Permanent Full-Time

The role

The Client Onboarding Quality Control Officer (“QC Officer”) performs the “checker” role for onboarding of new accounts, performing periodic reviews in accordance with Anti-Money Laundering (AML) regulations or as set by internal policies and procedures for the Strutt and Parker Business Lines. The QC Officer will ensure due diligence performed by an analyst meets all requirements and has properly assessed and mitigated all risks present in accordance with internal and regulatory standards. The QC Officer will oversee Quality Control of the KYC files (CAC forms/Escalations), support the Manager with due diligence queries, priority of requests and MI where required. The QC Officer will be expected to provide [AB1.1]feedback to analysts and specialists to assist with identifying gaps in knowledge for training.

The types of Due Diligence performed within the department consists of Know your Client (KYC), Know your Intermediary (KYI) and Know your Partner (KYP).

• Complete due diligence on new and existing accounts to ensure compliance with requirements of BNP Paribas groups AML / KYC policies.
• Proactively resolve ad-hoc queries related to all aspects of AML analysis.
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Provide guidance to the front office and Client Onboarding Analysts with regards group and local policies.
• Perform periodic reviews of accounts as required by the group policies.
• Actively participate in developing, testing and implementing new or enhanced KYC processes and other process improvement initiatives as required.
• Proactively resolve queries received from front office and the Compliance Team, highlighting and escalating issues in a timely manner.
• Establish and maintain effective relationships with front office staff and the Compliance Team.
• Record accurate information on QC results and feedback results to team leaders and analysts/specialists.
• Providing structured feedback to other team members to improve overall quality of due diligence performed[AB2.1].
• Assist the Team Lead in the design, implementation and documentation of QC processes and procedures including providing input into the operation of the new QC function.

Person specification

• Demonstrable experience and undertaking client due diligence in senior roles for at least 5 years, including completing independent searches and sanction checks.
• Prior experience interpreting policies and procedures associated with AML regulations.
• Working knowledge of third party global information sources used to complete client due diligence searches
• Excellent written and verbal communication skills.
• Knowledge of MS Office: Word, Excel and Outlook, internet search engines.
• An aptitude to understand internal tools and processes
• An interest and working knowledge of residential real estate markets [AB3.1](preferred, but not a pre-requisite).
• Personable and people orientated
• Principled and self-assured
• Able to multitask and manage to tight timelines and deliverables.
• Able to prioriti[AB4.1]se and work in an organized fashion.
• Able to work under pressure and with a heavy workload.
• Extremely detail oriented.
• Open to change and future orientated
• Creative thinker able to make well thought out decisions
• Responsive to clients and colleagues
• Commercially astute

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Stutt & Parker and the wider BNP Paribas is passionate about building inclusive culture where everybody feels they belong and can thrive.

We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.

We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.

We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email [e-mail]

Our employee networks

We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.

We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.

To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report .

• 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
• 80% of employeesfeel they are treated with respect

Community

We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.

Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.

Employee Networks

Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:

• MixCity- gender equality network
• Ability Network- raises awareness of disability related issues
• Early Careers Network- provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
• Pride- creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
• Multicultural- focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
• Parents & Carers- helps create an effective support infrastructure to working families