Street Trading and Market Operations Officer

Neway International Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A London-based authority is seeking a Street Trading and Market Operations Officer to manage market activities, enforce regulations, and engage with the community in Tower Hamlets. This pivotal role involves overseeing compliance, resolving conflicts, and ensuring a vibrant trading environment. Ideal candidates will possess strong communication skills and experience in regulatory settings. Competitive pay rates offered.

Qualifications

• Experience of dealing with traders and/or the public in a regulatory or enforcement setting.
• Competence in using computerised systems to maintain and evaluate service delivery.
• Commitment to equality, diversity, and continuous professional development.

Responsibilities

• Manage, monitor, and control all street trading and market-related activities.
• Enforce council regulations and issue warnings or FPNs.
• Resolve complaints and queries from traders and the public.

Skills

Strong communication skills

Conflict resolution skills

Customer focus

Ability to identify problems

Job description

Neway International have a Job Opportunity for a Street Trading and Market Operations Officer to join our client based with the London Borough of Tower Hamlets.

Role Overview

The London Borough of Tower Hamlets is seeking a proactive and dedicated Street Trading and Market Operations Officer (Grade H) to join the Housing and Regeneration team. This is a frontline role ensuring the smooth running of the borough’s vibrant street trading and market activities, while enforcing regulations, legislation, and by-laws to maintain safe, fair, and compliant trading environments.

Key Responsibilities

• Manage, monitor, and control all street trading and market-related activities across the borough
• Enforce council regulations, applicable legislation, and by-laws, including issuing warnings, FPNs, and preparing cases for legal proceedings where necessary
• Act as the first point of contact for traders, the public, and community groups, resolving complaints and queries professionally
• Issue daily licences to casual traders and carry out site visits/surveys for licence applications
• Monitor trader compliance, including stall sizes, commodities, and attendance
• Liaise with contractors to ensure safe, clean, and well‑maintained market conditions
• Inspect and monitor utilities (electrical/water) and ensure barriers/gates are managed in line with market times
• Support community engagement, liaising with local organisations and trader associations to bring about positive changes
• Contribute to policy initiatives and assist in the development of street trading and market services

Candidate Requirements

• Experience of dealing with traders and/or the public in a regulatory or enforcement setting
• Strong communication and conflict resolution skills
• Ability to identify problems and take effective action quickly
• Competence in using computerised systems to maintain and evaluate service delivery
• Strong customer focus with the ability to work independently and as part of a team
• Commitment to equality, diversity, and continuous professional development

Assignment Details

• Start Date: 24 November 2025
• End Date: 19 April 2026
• Hours: 35 per week
• Shift Times: 08:00 – 16:00, Monday to Friday (with flexibility for evenings/weekends as required)
• Closing Date for Applications: Wednesday 12 November 2025 at 18:00

Pay Rates

• PAYE: £22.44 per hour
• Umbrella/Ltd: £29.29 per hour

Why Join Us?

This is an exciting opportunity to play a key role in managing one of London’s most diverse and dynamic market environments. You’ll be at the heart of community life, ensuring fair trading, supporting local businesses, and helping to shape the future of Tower Hamlets’ markets.