Strategy Manager

Velocity Talent Ltd; Leeds; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment agency is looking for a Strategy Specialist / Customer Journey Manager to assist a finance group in adopting AI technologies. This hybrid role involves evaluating customer journeys, integrating insights, and crafting process maps. Ideal candidates will possess customer-centric skills and be experienced in stakeholder management. The position offers £400 per day outside IR35 for a duration of 6 months, with a focus on innovation in finance. Candidates should be ready to submit their CV for consideration.

Responsibilities

• Help a group finance start working with AI.
• Craft Customer Journey and process maps.
• Integrate insights and knowledge from disparate data.
• Work with limited supervision on journey evaluations.
• Supports value identification and collation.

Skills

Customer-centricity skills

Stakeholder management capability

Good problem solving

Job description

Overview

Role: Strategy Specialist / Customer Journey Manager

Location: Leeds / Edinburgh

Duration: 6 Months

Rate: £400 outside IR35

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Responsibilities

• Strategy specialist / Customer Journey Manager is needed to help a group finance start working with AI. The ideal candidate will need to have a passion about new technology / AI / Data application and Solutions (DAS) Lab within the Finance Platform.
• The new feature team is pioneering AI across Group Finance, working on cutting edge technology supporting colleagues transform their working processes.
• Within the Finance Platform we have numerous labs supporting our Finance colleagues, Business colleagues, Regulators, and other statutory bodies where together we strive to create better data, reporting and user experiences on our core and strategic architecture.
• The DAS Lab is a new addition, with the AI Evolution Team at the start of their journey, being created in early 2025 and bringing a new Centre of Excellence to Finance.
• Independently understands end to end journey
• Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
• Works with limited supervision and lead on crafting Customer Journey and process maps (e.g. Visio)
• Evaluates the journey for possible effectiveness and optimisation option
• Assisting the PO in prioritisation by identifying areas where AI / product could support (inc Big Room Planning)
• Supports value identification and collation and aligns to solution design
• Provides help to the QE in writing and recording test scripts
• Helps coordinate business readiness activity
• Defect management
• Value measuring and checking
• Displays a continuous improvement approach to their journey
• Coordinate cross-functional alignment on journeys
• Understand cross-functional context and build alignment as needed
• Experience in an agile environment, Finance, Data, systems and change
• If you feel this is the right role in the first instance, please send your CV

Qualifications

• Customer-centricity skills
• Stakeholder management capability
• Good problem solving with group values