Strategy Director – The O2

Levy UK; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading hospitality firm in London is seeking a visionary Director of Strategy to lead the Premium and Retail operations at The O2. This high-profile role involves shaping long-term growth, enhancing customer experience, and driving commercial success. The ideal candidate will have proven strategic leadership experience and a passion for innovation. Join a team committed to sustainability and diversity, offering a competitive salary up to £90,000 plus bonuses.

Benefits

Competitive salary

Enhanced holiday entitlement

Flexible working

Professional development opportunities

Access to healthcare and wellbeing support

Qualifications

• Proven experience in a strategic leadership role, ideally within events, hospitality, retail, or venue operations.
• Strong strategic thinking, analytical skills, and commercial acumen.
• Excellent communication and influencing skills at board level.

Responsibilities

• Lead the strategy for Premium, Retail, and Conference & Event operations.
• Identify new revenue streams, partnerships, and innovation opportunities.
• Collaborate with commercial, operations, and marketing teams to optimise venue utilisation.

Skills

Strategic leadership

Commercial growth

Operational transformation

Analytical skills

Influencing skills

Job description

Director of Strategy - The O2

Find your space to thrive at Levy.

We’re the vibrant and exciting sector of Compass Group, trusted by some of the world’s most iconic venues to deliver unforgettable experiences. From fuelling the roar of fans to creating once in a lifetime VIP moments, we bring spaces to life with legendary food, drink, and hospitality.

Now, we’re looking for a visionary Director of Strategy to lead the strategic direction for The O2’s thriving Premium and Retail operations. This is a high-profile role at one of the world’s most iconic entertainment venues, shaping long term growth, enhancing customer experience, and driving commercial success.This role reports into the Venue Director and will work closely with the General Manager.

The role in a nutshell.

• Lead the strategy for Premium, Retail, and Conference & Event operations, aligned with Levy and AEG’s objectives.
• Identify new revenue streams, partnerships, and innovation opportunities.
• Collaborate with commercial, operations, and marketing teams to optimise venue utilisation and retail performance.
• Drive operational excellence through process improvements, technology adoption, and data driven KPIs.
• Design and execute growth strategies to expand The O2’s market share.
• Build strong stakeholder relationships and act as a trusted advisor to the Executive Leadership Team.
• Inspire and develop a high performing team, fostering a culture of collaboration and innovation.

What does great look like?

• Proven experience in a strategic leadership role, ideally within events, hospitality, retail, or venue operations, however not essential.
• Proven track record in commercial growth, operational transformation, and stakeholder engagement.
• Strong strategic thinking, analytical skills, and commercial acumen.
• Excellent communication and influencing skills at board level.
• Passion for innovation, sustainability, and delivering legendary experiences.

Why Levy?

At Levy, people and planet are at the heart of everything we do. We’re committed to 72% reduction in emissions by 2027, pay the Real Living Wage, and champion diversity and inclusion. You’ll join a team that values creativity, collaboration, and continuous improvement, where no two days are the same.

What’s in it for you?

• Competitive salary of up to £90,000 per annum, plus bonus
• Enhanced holiday entitlement and flexible working
• Professional development opportunities
• Access to healthcare, wellbeing support, and exclusive discounts

Ready to lead strategy at one of the world’s most iconic venues? Apply now and find your space to thrive at Levy.