Strategic Workforce Specialist

BT Group; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in the UK is looking for a Strategic Workforce Planner to develop and support a comprehensive workforce planning strategy. The successful candidate will have strong analytical skills, experience in data modeling, and the ability to work with senior stakeholders. Responsibilities include supporting the Strategic Workforce Plan, conducting market analysis, and providing insights to inform business decisions. Candidates should have a background in workforce planning and data insights, fostering a collaborative and inclusive culture.

Benefits

10% on target bonus

BT Pension scheme

Equal family leave

Enhanced women's health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer's leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience in strategic workforce planning lifecycle.
• Proven ability to work in complex, matrixed environments.
• Experience in developing data models and visualizations is preferred.

Responsibilities

• Support the development of BT's Strategic Workforce Plan.
• Contribute to the Strategic Workforce Planning roadmap.
• Lead the design of workforce management tools.
• Conduct market scanning and benchmarking.
• Develop workforce data and insights for decision-making.
• Act as a consultant on strategic workforce planning.
• Collaborate with workforce management community.

Skills

Data analysis

Workforce planning

Stakeholder management

Excel modelling

Cross-functional collaboration

Tools

Power BI

Anaplan

Job description

Overview

In this role, you will be part of the Work, Reward & ER Centre of Excellence within the People & Culture function. It's a key position for BT Group as we adapt to the rapidly changing skills and capabilities needed for the future. You will use external insight to understand future skill requirements, analyse our current organisational capabilities, and work with business leaders to develop actionable workforce plans. A core part of the role is helping to influence activity across People & Culture to close any capability gaps. The ideal candidate will have a strong People & Culture background, good awareness of workforce planning, and the ability to analyse data and distil it into clear insights and recommendations. A solid understanding of how different HR levers shape workforce development is important. As the role works closely with senior stakeholders, someone who is politically astute and a strong strategic thinker will thrive.

Responsibilities

• Support the development and delivery of BT's Strategic Workforce Plan, ensuring future skills and capabilities align with long‑term business strategy.
• Contribute to the overall BT Strategic Workforce Planning roadmap to improve the maturity, accuracy and effectiveness of our approach.
• Lead the scoping and design of BT's strategic workforce management tooling roadmap, working closely with partners in Digital.
• Conduct regular market scanning and benchmarking to ensure internal practices remain current.
• Develop and deliver workforce data and insights to inform BT's People Strategy and support key decision‑making.
• Develop and enhance the BT Strategic Workforce Planning playbook.
• Act as a trusted consultant to business partners and leaders on strategic workforce planning matters, providing insight and best practice to support local initiatives.
• Collaborate with the workforce management community across BT Group to ensure alignment between SWP and WFM activity.
• Use large and complex datasets to generate insights and support actionable recommendations.
• Develop strategies that align with organisational goals while anticipating challenges and opportunities.
• Analyse processes, identify inefficiencies, and deliver effective solutions.
• Collect, interpret, and present data to inform decisions; strong Excel modelling required.
• Understand how workforce planning drives value, revenue, and competitive advantage.
• Build relationships, influence others, and convey information clearly.
• Engage and collaborate with stakeholders, building trust and alignment.

Experience & Qualifications

• Experience across the strategic workforce planning lifecycle is desirable, including forecasting future workforce needs, conducting gap analysis, and developing actionable talent plans.
• Proven ability to work cross‑functionally in complex, matrixed environments.
• Experience developing data models and visualisations (e.g., Power BI, Anaplan) preferred.

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity and passion to take this company into a new era.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer's leave.
• World‑class training and development opportunities.
• Option to join BT Shares Saving schemes.

Values

Leading inclusively and safely I inspire and build trust through self‑awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision‑making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future‑ready teams where all individuals can be at their best.