Strategic Workforce Planning Specialist

BT Group; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Business Intelligence & Insights Specialist to join their innovative team. This role involves managing customer reporting through analytics design, data transformation, and trend analysis using tools like Tableau and Qlik. Ideal candidates will have 2+ years in analytics, knowledge of ETL processes, and strong customer management skills. An understanding of sports reporting is a plus, and the position encourages growth in a dynamic environment.

Qualifications

• 2+ years of experience in analytics or business intelligence with user-friendly front-end development.
• Experience with Tableau or Qlik and their various products.
• Understanding of ETL processes and data warehousing strategies.

Responsibilities

• Design and implement analytics solutions for customer reporting.
• Ingest data from various sources and perform transformations.
• Manage and publish reports while monitoring usage and access.

Skills

Analytics Design and Implementation

Data transformation using SQL

Customer experience management

Report publishing

Tools

Tableau

Qlik

SQL

Atlassian suite (Jira, Confluence)

Job description

You are joining a growing business intelligence team who function as an independent unit responsible for end-to-end design, development, and maintenance of external customer reporting. Named the business' "Most Innovative Team" in 2020, this branch of the larger Business Intelligence and Insights group primarily utilize Tableau and Qlik to develop and maintain these reports. In your role as a Business Intelligence & Insights Specialist, you will manage a portfolio of customers from intake through production to ensure that they receive reporting that provides efficiency, transparency, and actionable insights. Your primary source data will be Stats Perform's own data. What we need from you...

Responsibilities

• Analytics Design and Implementation:
• Ingest data from a variety of data sources, including APIs, and perform required transformations in a native analytics query editor (Tableau, Qlik) - ability to utilize SQL at various project stages
• Publish reports via the appropriate service, managing them through distribution of apps and monitoring usage/data refreshes/security access
• Create and manage automated solutions using scripting languages
• Identify, design, and implement sustainable internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes
• Customer Experience and Management:
• Develop a deep understanding of the addressible market for sports reporting-as-a-service
• Contribute prior experience working with external customers in a B2B environment to design successful programming
• As appropriate, incorporate visual navigation features (e.g., bookmarks, drill-through) to guide customers through a compelling data-driven story
• Identify, analyze, and interpret trends or patterns in complex data sets and communicate your analysis and findings in a concise and technically accessible way

Qualifications

• 2+ years of formal professional experience in analytics or business intelligence, specifically incorporating aesthetically pleasing and user-friendly front-end development and UX/UI design in Tableau and/or Qlik
• Experience with a range of Tableau products (including Cloud, Desktop, Server, Prep, Bridge, Data Management, etc.) or Qlik (specifically Sense, NPrinting)
• Experience in designing ETL processes including knowledge of data warehousing strategies and theories
• Intermediate to advanced understanding of dimensional modelling (Star / Snowflake Schema)
• Ability to both optimize your own report performance as well as audit existing reports for optimization opportunities
• Clear track record of forward-thinking and contingency planning, with a recognized ability to support and prioritize multiple projects
• Professional curiosity about the field, including familiarity with top resources and emerging innovations in analytics reporting
• IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO
• Deep knowledge of one or more of the following sports: basketball, soccer, cricket
• Experience working closely with product management on a similar external reporting product
• Experience working with external customers in a B2B environment
• Experience working on an Agile development team
• High degree of comfort with the Atlassian suite, specifically Jira and Confluence

Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.