Strategic Technical Account Manager – Hybrid, Equity

Hopper; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading travel technology firm in the United Kingdom is seeking a Technical Account Manager to be the technical liaison for multiple partners. This hands-on role involves managing technical inquiries, improving processes, and engaging with partners to ensure top-notch support. Ideal candidates should have strong communication skills and experience in technical roles. This position offers exceptional benefits and the opportunity to work in a dynamic environment.

Benefits

Competitive salary

100% employee premium coverage for health insurance

Unlimited PTO

Work-from-home stipend

Well-funded startup environment

Qualifications

• Comfortable operating across several partners at once.
• Strong judgment in evaluating issue severity.
• Adept at turning ambiguity into clarity.

Responsibilities

• Serve as primary technical contact for multiple B2B partners.
• Assess and validate reported issues before escalating to engineering.
• Improve intake workflows and triage mechanisms.

Skills

Excellent communication

Technical fluency

Prioritization

Organizational skills

Education

Experience as Technical Account Manager or similar role

Tools

SQL

Monitoring tools

Job description

A leading travel technology firm in the United Kingdom is seeking a Technical Account Manager to be the technical liaison for multiple partners. This hands-on role involves managing technical inquiries, improving processes, and engaging with partners to ensure top-notch support. Ideal candidates should have strong communication skills and experience in technical roles. This position offers exceptional benefits and the opportunity to work in a dynamic environment.