Strategic Technical Account Manager & Escalation Lead

Hopper Inc.; Wallsend; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading tech firm in the United Kingdom is seeking a Technical Account Manager to act as a technical liaison for B2B partners. You will integrate Product, Engineering, Supply, and Customer Experience teams to ensure all partners receive reliable support for technical inquiries. The role requires strong organizational skills and technical fluency. The company offers competitive compensation, including pre-IPO equity packages and unlimited PTO.

Benefits

Competitive salary

100% health insurance premiums covered

Automatic pension contributions

Generous parental leave

Remote work stipend

Unlimited PTO

Access to co-working space

Qualifications

• Excellent communicator who can build trust with partners and teams.
• Comfortable operating across several partners with strong prioritization skills.
• Adept at turning ambiguity into clarity and designing repeatable processes.
• Experience interpreting logs, analyzing data, and exploring APIs.
• Experienced in hybrid technical-customer roles.

Responsibilities

• Serve as the primary technical contact for B2B partners.
• Assess and validate reported issues before escalating to engineering.
• Improve workflows and templates for consistency across partners.
• Collaborate with cross-functional teams to refine service expectations.
• Coordinate across diverse stakeholders and maintain alignment.

Skills

Strong communication skills

Prioritization and organization skills

Technical fluency

Problem-solving abilities

Tools

SQL

APIs

Jira

Zendesk

Job description

A leading tech firm in the United Kingdom is seeking a Technical Account Manager to act as a technical liaison for B2B partners. You will integrate Product, Engineering, Supply, and Customer Experience teams to ensure all partners receive reliable support for technical inquiries. The role requires strong organizational skills and technical fluency. The company offers competitive compensation, including pre-IPO equity packages and unlimited PTO.