Strategic Supplier & Operations Leader

SunLife UK; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus

Pension scheme

Job summary

SunLife UK is seeking an organised Relationship Manager to oversee strategic suppliers and outsourced operations. The role is based in Bristol and focuses on governance, cost control and delivering high-quality service to customers.

You will build strong supplier relationships, negotiate effectively, and provide clear reporting to senior stakeholders while ensuring contracts are followed and outcomes are customer-centric.

Qualifications

• Strong supplier management experience with a track record of delivery.
• Experience in governance, risk and performance reporting.
• Excellent stakeholder management and communication skills.
• Ability to identify cost-saving and efficiency opportunities.

Responsibilities

• Build strong relationships with supplier contacts to ensure timely delivery across outsourced operations.
• Own supplier governance frameworks and drive solutions for agile service performance.
• Act as SME, identifying opportunities to leverage new ideas, technology, and innovation.
• Provide clear governance reporting and trend analysis for senior management and boards.
• Maintain robust processes and controls aligned to evolving business needs.
• Identify and deliver continuous improvement to reduce cost and enhance service quality.
• Ensure QA processes are evidenced and meet business requirements with customer outcomes in mind.

Skills

Supplier management

Governance

Negotiations

Reporting

Communication

Process improvement

Job description

SunLife UK is seeking an organised Relationship Manager to oversee strategic suppliers and outsourced operations. The role is based in Bristol and focuses on governance, cost control and delivering high-quality service to customers.

You will build strong supplier relationships, negotiate effectively, and provide clear reporting to senior stakeholders while ensuring contracts are followed and outcomes are customer-centric.