Strategic Software Engineering Leader, Contact Center Tech

Royal Caribbean Group; Weybridge; On-site; GBP 110,000 - 140,000; Full time

Job summary

Royal Caribbean Group in Weybridge, UK is seeking a Senior Manager, Software Engineering to lead the Contact Centre Technology strategy and five-year roadmap. You will govern GET intake, lead funding requests and CAR submissions, and ensure investments align with enterprise priorities and transformation goals.

As the primary interface across GET and the Contact Centre Technology Leadership Team, you will balance enterprise standards, regulatory compliance, and innovation in cloud contact centre

Responsibilities

• Own and maintain the Contact Centre Technology strategy and five-year roadmap, aligned to business priorities and enterprise direction
• Translate business strategy into prioritised technology investments, balancing platform stabilisation, resilience, transformation and technical debt reduction
• Lead annual and multi-year roadmap planning and monitor emerging technologies that could meet business objectives
• Act as the single point of accountability for Contact Centre Technology demand entering the GET governance process
• Own the GET Intake pipeline, ensuring requests include documented business requirements and measurable outcomes
• Facilitate intake workshops and prioritisation reviews, assessing value, complexity, urgency and strategic alignment, and governing requests through the GET approval process

Job description

Royal Caribbean Group in Weybridge, UK is seeking a Senior Manager, Software Engineering to lead the Contact Centre Technology strategy and five-year roadmap. You will govern GET intake, lead funding requests and CAR submissions, and ensure investments align with enterprise priorities and transformation goals.

As the primary interface across GET and the Contact Centre Technology Leadership Team, you will balance enterprise standards, regulatory compliance, and innovation in cloud contact centre