Strategic SMB Cybersecurity Account Manager

Sophos; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm in Manchester is seeking a Commercial SMB Account Manager to drive growth in its SMB customer base. The successful candidate will manage inbound leads, collaborate with partners, and deliver exceptional customer experiences. Qualified applicants should possess previous sales experience in the tech sector and be comfortable using CRM systems like Salesforce. This role offers a hybrid working model, requiring three days a week in the Manchester office.

Benefits

Remote-first working model

Diversity and inclusion initiatives

Wellbeing days and webinars

Qualifications

• Previous sales experience in the Cyber Security or Tech industry, ideally within SMB.
• Experience calling customers for renewals, cross-sell, and up-sell.
• Empathy: Critical to effectively de-escalate issues and understand desired outcomes.

Responsibilities

• Manage a funnel of inbound leads and prioritize responses.
• Ensure quotes and other tasks are processed efficiently.
• Communicate effectively with customer partners.

Skills

Sales experience in Cyber Security or Tech Industry

Experience with CRM systems (Salesforce preferred)

Interpersonal skills

Customer-driven mindset

Resourcefulness

Job description

A leading cybersecurity firm in Manchester is seeking a Commercial SMB Account Manager to drive growth in its SMB customer base. The successful candidate will manage inbound leads, collaborate with partners, and deliver exceptional customer experiences. Qualified applicants should possess previous sales experience in the tech sector and be comfortable using CRM systems like Salesforce. This role offers a hybrid working model, requiring three days a week in the Manchester office.