Strategic ServiceNow Platform Lead & Transformation

Sword Group; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Scotland seeks a ServiceNow Platform Owner/Manager to lead governance and optimization of its ServiceNow environment. You will drive IT transformation and innovation, manage a high-performing team, and ensure the platform delivers maximum business value. The ideal candidate will have deep ServiceNow expertise and proven delivery experience. This role offers a competitive salary and benefits, with flexible working arrangements.

Benefits

Personalised career development

Flexible working arrangements

Generous annual leave

Enhanced family friendly benefits

Private health insurance

Qualifications

• Proven experience as a ServiceNow Platform Owner or Manager in a large enterprise.
• Deep understanding of ServiceNow architecture and integration capabilities.
• Experience with DevOps practices and CI/CD pipelines.

Responsibilities

• Define and own the ServiceNow platform strategy and roadmap.
• Lead and inspire the ServiceNow Centre of Excellence.
• Oversee design, development, and release management of enhancements.

Skills

ServiceNow platform expertise

Stakeholder management

Agile methodologies

Leadership skills

Problem-solving

Education

Relevant ServiceNow certifications (CSA, CIS ITSM, CTA)

Job description

A leading technology solutions provider in Scotland seeks a ServiceNow Platform Owner/Manager to lead governance and optimization of its ServiceNow environment. You will drive IT transformation and innovation, manage a high-performing team, and ensure the platform delivers maximum business value. The ideal candidate will have deep ServiceNow expertise and proven delivery experience. This role offers a competitive salary and benefits, with flexible working arrangements.