Strategic Service Design Lead - User Research & Defence

Ncounter; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading service design firm in the United Kingdom is looking for a Contract Service Design Lead to oversee the development of user-centered government services. The ideal candidate will have strong skills in user research and creative problem solving, guiding multidisciplinary teams throughout the design process. You will lead efforts in shaping propositions and mapping complex journeys. This position requires someone experienced in running workshops and presenting findings to senior leadership, aiming to create innovative, evidence-driven services. If interested, please share your CV for a confidential discussion.

Qualifications

• Strong background in user research and end-to-end service design.
• Experience working in full service digital agencies.
• Desirable thought leadership in service design.

Responsibilities

• Lead user research planning and method selection.
• Create and iterate service maps and user journeys.
• Translate research into actionable service improvements.
• Run workshops to drive alignment and validate ideas.
• Present design rationale and research findings to leadership.

Skills

User research

Creative problem solving

Service design

Agile delivery

Job description

A leading service design firm in the United Kingdom is looking for a Contract Service Design Lead to oversee the development of user-centered government services. The ideal candidate will have strong skills in user research and creative problem solving, guiding multidisciplinary teams throughout the design process. You will lead efforts in shaping propositions and mapping complex journeys. This position requires someone experienced in running workshops and presenting findings to senior leadership, aiming to create innovative, evidence-driven services. If interested, please share your CV for a confidential discussion.