Strategic Senior CSM - Salesforce Signature & Cloud

Salesforce; Greater London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading AI CRM provider is seeking a Customer Success Manager to serve as a key point of contact for high-profile customers in Greater London. The ideal candidate has over 8 years of experience in Technical Customer Success or SaaS, excellent communication skills, and the ability to translate technical concepts into business terms. This role involves building strong relationships, ensuring customer satisfaction, and providing proactive support. Join to help reshape the future of customer success.

Benefits

Work-life balance support

Inclusive recruitment process

Qualifications

• 8+ years of experience in Technical Customer Success or similar.
• Excellent English communication and presentation skills.
• Ability to translate complex technical concepts to business terms.

Responsibilities

• Act as the single point of accountability for customer success.
• Build relationships with stakeholders and executive leadership.
• Provide proactive support and enhancement through quarterly reviews.

Skills

Customer Success management

SaaS platform experience

Technical Customer Success

Communication skills

Collaboration skills

Education

Degree or equivalent experience

Tools

Salesforce

Job description

A leading AI CRM provider is seeking a Customer Success Manager to serve as a key point of contact for high-profile customers in Greater London. The ideal candidate has over 8 years of experience in Technical Customer Success or SaaS, excellent communication skills, and the ability to translate technical concepts into business terms. This role involves building strong relationships, ensuring customer satisfaction, and providing proactive support. Join to help reshape the future of customer success.