Strategic SaaS Customer Success Manager

Elsevier; Badminton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global information and analytics company is looking for a Customer Success Manager to ensure customers receive maximum value from its products. You will engage with customers to drive adoption and retention, support onboarding, and monitor customer health. The ideal candidate has experience in customer success or account management, strong communication skills, and can work with data to provide insights. This role promotes a healthy work/life balance through flexible working hours.

Benefits

Well-being initiatives

Shared parental leave

Study assistance

Flexible working hours

Qualifications

• Experience in a customer-facing role in SaaS or B2B environments.
• Knowledge of subscription lifecycles and retention strategies.
• Comfortable working with data and insights.

Responsibilities

• Serve as primary post-sale contact, providing strategic guidance.
• Lead onboarding to help customers achieve early value.
• Monitor customer health and proactively address risks.

Skills

Customer Success experience

Account Management

Strong communication

Data analysis

Organisational skills

Familiarity with SaaS

Tools

Salesforce

Job description

A global information and analytics company is looking for a Customer Success Manager to ensure customers receive maximum value from its products. You will engage with customers to drive adoption and retention, support onboarding, and monitor customer health. The ideal candidate has experience in customer success or account management, strong communication skills, and can work with data to provide insights. This role promotes a healthy work/life balance through flexible working hours.