Strategic SaaS Customer Success Lead (Hybrid Liverpool)

Bellrock Property and Facilities Management; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading property and facilities management company in Liverpool is seeking a Customer Success Manager to foster customer relationships and ensure the successful adoption of their SaaS platforms. This role requires managing a portfolio of accounts, collaborating with cross-functional teams, and engaging with customers through workshops and community platforms. Ideal candidates will have SaaS experience, strong communication skills, and a degree in a relevant field.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Health Assured employee assistance and wellness program

Enhanced paternity and adoption leave

Cycle to work scheme

Healthcare Cashplan

Virtual GP

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar roles.
• Strong skills in relationship-building and communication.
• Experience with CRM tools and customer success platforms.

Responsibilities

• Manage customer relationships and act as their primary point of contact.
• Conduct regular performance reviews to maintain strategic alignment.
• Support the launch and growth of the Customer Community platform.

Skills

3+ years in a SaaS customer-facing role

Strong relationship-building and communication skills

Experience using CRM tools

Ability to analyse customer data

Customer obsessed and outcome driven

Collaborative team player

Education

Bachelor’s degree in Business, Marketing, Computer Science, or related field

Tools

HubSpot

Job description

A leading property and facilities management company in Liverpool is seeking a Customer Success Manager to foster customer relationships and ensure the successful adoption of their SaaS platforms. This role requires managing a portfolio of accounts, collaborating with cross-functional teams, and engaging with customers through workshops and community platforms. Ideal candidates will have SaaS experience, strong communication skills, and a degree in a relevant field.