Strategic Programme Manager – Elevating eCom Consumer Experience (12 month FTC)

Dr. Martens; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading footwear brand is seeking a Strategic Programme Manager for a 12-month fixed-term contract, focusing on enhancing the eCommerce consumer experience. The role involves managing cross-functional projects, collaborating with stakeholders, and ensuring successful delivery through robust governance. Strong experience in programme management and digital projects is essential, along with excellent communication and collaboration skills. This position offers a hybrid work model with 3 days onsite in Camden, London.

Qualifications

• Proven experience in programme management within a large and complex environment.
• Significant experience managing digital redesign programmes.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead the planning, execution, and delivery of the Elevating eCom CX programme across multiple functions.
• Collaborate with senior stakeholders to define objectives, scope, and timelines.
• Monitor progress, manage risks, and ensure successful outcomes through governance.

Skills

Programme management

Stakeholder management

Project governance

Risk management

Digital redesign

Team collaboration

Job description

Strategic Programme Manager – Elevating eCom Consumer Experience (12 month FTC)

Location: Camden, London

Hybrid: 3 days per week onsite - led by work

Contract: 12 Month FTC | Full-time

SO, WHAT’S THE STORY?

We’re on an exciting journey to elevate our eCommerce consumer experience. This role is pivotal in driving cross-functional planning and delivery of a key strategic programme that will shape the future of our digital experience.

THE GIG

As our Strategic Programme Manager, you will:

• Lead the planning, execution, and delivery of the Elevating eCom CX programme across multiple functions.
• Collaborate with senior stakeholders and project managers to define objectives, scope, and timelines.
• Monitor progress, manage risks, and ensure successful outcomes through robust governance and KPIs.
• Drive collaboration and continuous improvement across diverse teams.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• Proven experience in programme management within a large and complex, cross-functional environment, with significant experience managing digital redesign programmes.
• Strong stakeholder management and communication skills.
• Expertise in project governance, risk management, and benefits realisation.
• Ability to influence and drive alignment across teams.

Plus, you’ll embody our DM Way success factors: Explore, Invent, Connect, Influence, Drive.

Application closing date - Monday the 15th of December 2025