Strategic Partner Manager - Customer Success

Meta; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Strategic Partner Manager to drive end-to-end relationships with key clients in the Commerce and Retail sector. This role requires 6+ years in Sales Relationship/Account Management and a proven ability to collaborate with product and engineering teams. You will play a critical role in shaping managed products and driving significant business impacts across EMEA.

Qualifications

• 6+ years of experience in Sales Relationship/Account Management or Business Development.
• Experience working directly with product and engineering teams.
• Experience solving complex problems in a collaborative environment.

Responsibilities

• Own end-to-end strategic relationships with Commerce and Retail clients.
• Work cross-functionally with Product, Marketing, and Operations teams.
• Report updated status of partner discussions and progress.

Skills

Sales Relationship/Account Management

Problem-solving

Project management

Collaborative teamwork

Initiative

Education

BA/BS degree

Job description

Responsibilities

• Own end-to-end strategic relationships with Commerce and Retail clients, including developing new relationships, setting expectations during early-stage testing, and supporting partner growth.
• Work cross-functionally with Product, Marketing, and Operations teams to enable partners to utilize Meta's ads products and advocate for functionality to grow partner businesses.
• Report updated status of partner discussions and progress to cross-functional partners.
• Develop demonstrated and practical product expertise with the capacity to collect and synthesize meaningful feedback and translate it into high-quality insights to inform product roadmaps across a variety of product teams.
• Drive adoption, revenue, and rapid market insights for early-stage, complex products by providing white-glove client support.
• Partner closely with clients to understand their needs and deliver meaningful value, embodying a client-centric approach.
• Accelerate product go-to-market with velocity and a bias for action, balancing speed with quality.
• Operate with success in mind, combining best practices with adaptability for effective and efficient results.
• Support products through their lifecycle until maturity, typically engaging for 6-12 months to maximize impact.

Qualifications

• 6+ years of experience in Sales Relationship/Account Management or Business Development.
• Experience working directly with product and engineering teams.
• Experience solving complex problems in a collaborative environment.
• Experience handling multiple projects at once that require context switching and prioritization.
• Capacity to uplevel experiences to create synthesized findings and action plans.
• Demonstrated experience collaborating with a wide range of internal and external teams across a complex organizational structure.
• Experience working under own initiative and with a track record of taking initiative.

Preferred Qualifications

• BA/BS degree.
• Industry: Internet.

The Strategic Partner Manager role at Meta offers a unique opportunity to be at the forefront of innovation, working directly with some of the world's most influential clients who are leveraging Meta to grow their business. As a key member of the Customer Success team, you will play a pivotal role in shaping the future of Meta's managed products, accelerating their path to market, and driving real business impact across EMEA.