Strategic Order Manager (D365, EDI & Excel)

Parkside; City Of London; On-site; GBP 30,000; Full time

Job summary

A customer-focused logistics company in England is seeking an experienced Order Management Specialist. This office-based role involves managing consumer orders from placement through delivery, ensuring customer satisfaction, and resolving issues. The ideal candidate will have proven experience in Order Management or Customer Service, strong Excel skills, and excellent attention to detail. This position offers a competitive salary of £30,000 plus additional benefits, working 40 hours per week with a rotating schedule including weekends.

Benefits

Competitive salary

Additional company benefits

Qualifications

• Proven experience in Order Management, Customer Service, or Supply Chain Operations.
• Experience with EDI transactions and troubleshooting.
• Strong Excel skills, proficient in VLOOKUPs and Pivot Tables.
• Excellent attention to detail and strong organisational skills.

Responsibilities

• Process and manage consumer orders from placement through to delivery.
• Maintain and manage the open order book, handling delays and issues.
• Monitor deliveries and provide necessary tracking information to customers.
• Respond to customer enquiries via phone and live chat.

Skills

Order Management

Customer Service

Supply Chain Operations

EDI experience

Excel

Communication skills

Problem-solving

Organisational skills

Tools

D365

Job description

A customer-focused logistics company in England is seeking an experienced Order Management Specialist. This office-based role involves managing consumer orders from placement through delivery, ensuring customer satisfaction, and resolving issues. The ideal candidate will have proven experience in Order Management or Customer Service, strong Excel skills, and excellent attention to detail. This position offers a competitive salary of £30,000 plus additional benefits, working 40 hours per week with a rotating schedule including weekends.