Strategic Operations Head of Transformation

Thames Water; Greater London; Hybrid; GBP 95,000 - 115,000; Full time

Job summary

A major utility provider is seeking a Strategic Operations Head of Transformation to oversee its transformation programme. The ideal candidate will have significant experience in operations transformation within large organizations, particularly in the Utilities sector. Responsibilities include leading multidisciplinary teams, managing stakeholder communication, and ensuring the successful delivery of complex change initiatives. The role offers competitive compensation along with a range of benefits aimed at promoting employee well-being.

Benefits

Competitive salary

Annual Leave

Car Allowance

Private Medical Health Care

Generous Pension Scheme

Qualifications

• Proven track record of successful delivery of complex programmes in the Utilities industry.
• Experience in programme and portfolio management.
• Demonstrable ability to engage and influence stakeholders.

Responsibilities

• Define and prioritise the programme of work.
• Lead and embed change and best practices across the organisation.
• Act as the single point of contact for delivery status.

Skills

Senior operations transformation experience

Self-motivation and drive

Strategic thinking

Ability to manage large teams

Strong financial and commercial acumen

Passion for health and safety

Environmental advocacy

Job description

What you’ll be doing

as a Strategic Operations Head of Transformation

Partnering with key members of the AOCD Leadership Team, you will operate as a trusted advisor and critical friend and be accountable for the delivery of the whole transformation programme.

The role holder will operate across several different environments - sometimes leading matrix teams, sometimes executing actions themselves, and sometimes leading consultants.

Work with executive stakeholders across the business, ensuring scope is well defined, justified and successfully managed to enable the realisation of the benefits stated in the business case.

Day-to-day, you will be responsible for :

• Defining and prioritising the programme of work.
• Actively challenge the status quo and ensure the successful delivery of the business-critical activity.
• Act as the single point of contact as well as communicating with Directors and Exec regarding delivery status.
• Understand and manage the inter-dependencies with other portfolios across the business.
• Contribute to, influence, and take responsibility for the realisation of strategic decisions within Thames Water which relate to transformation and change.
• Lead and embed change and industry ‘best in class’ standards & methodologies across the organisation.
• Work with all Thames Water teams to ensure requirements are captured and delivered in line with what our customers and colleagues would expect to see from a world-class organisation.
• Ensure recognition of high performance, tackling underperformance and developing talent, articulating the benefits of change to stakeholders at all levels.

Base Location can be flexible, with the expectation is to being on-site regularly. Travel across your region will also be expected.

Working Pattern is 36 hours a week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are :

• Senior operations transformation experience within a large organisation.
• Self-motivation, drive and pragmatism are critical, as is a proven track record of successful definition and delivery of complex programmes, ideally within the Utilities industry.
• Be a strategic thinker with operational experience, ideally in programme and portfolio management, with a proven track record in delivering complex change in operational environments.
• You will have experience in leading, engaging and managing large, distributed teams.
• Passion for health and safety with a strong track record in fostering a strong culture of H&S excellence.
• Ability to be an Ambassador for Thames Water with demonstrable ability to proactively engage and influence stakeholders and develop sustainable, long-lasting relationships both with networks and in the wider business.
• Be an advocate for the environment with a demonstrable track record of compliance and environmental excellence.
• Have strong financial and commercial acumen with demonstrable ability to manage budget and to drive local accountability for cost control.

What’s in it for you?

• Competitive salary between £95,000 & £115,000 per annum, depending on previous experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.