Strategic OCM Lead

Cynet systems Inc; Richmond; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global change management consultancy is seeking an OCM Advisor to lead strategic change initiatives in the insurance sector. This role requires 15+ years of experience in change management and a strong understanding of insurance operations and regulatory frameworks. The ideal candidate will advise C-suite executives and ensure successful transformation delivery with measurable outcomes. This position is located in Richmond, United Kingdom.

Qualifications

• Master's degree in a relevant field.
• 15+ years of experience in change management in insurance.
• Experience with leading insurance carriers globally.

Responsibilities

• Lead strategic change initiatives across the insurance value chain.
• Advise senior stakeholders on OCM strategy.
• Execute OCM roadmaps ensuring alignment with business objectives.

Skills

Change management expertise

Stakeholder engagement

Regulatory knowledge

Leadership in transformation

Digital transformation awareness

Education

Master’s degree (MBA or related field preferred)

Tools

Insurance platforms (Guidewire, Duck Creek, Majesco)

Job description

Job Description:

• The Organizational Change Management (OCM) Advisor will lead strategic change initiatives across the insurance value chain, aligning transformation programs with business goals.
• This role involves advising C-suite and senior stakeholders, developing OCM strategies, executing training and communication plans, and ensuring successful transformation delivery with measurable outcomes.

Responsibilities:

• Advise C-suite and senior stakeholders on OCM strategy, aligning business goals and engaging stakeholders across the insurance value chain.
• Lead OCM strategy planning activities, including stakeholder identification and engagement, impact analysis, change readiness assessments, and resistance management.
• Shape and lead training and communication plans from vision and roadmap development through execution oversight and value realization.
• Execute and deliver OCM roadmaps and plans to ensure alignment with strategic objectives while managing risks, dependencies, and stakeholder expectations.
• Facilitate executive workshops and strategic planning sessions to co-create transformation initiatives.
• Monitor KPIs and transformation outcomes to ensure measurable business impact and continuous improvement.

Qualifications:

• Master’s degree (MBA or related field preferred).

Experience:

• 15+ years of experience in insurance organization change management programs, combining advisory and delivery leadership.
• Proven track record of leading strategic engagements and overseeing successful delivery in insurance domains such as underwriting, claims, and policy administration.
• Strong understanding of OCM activities, insurance operations, regulatory frameworks, and digital transformation trends.
• Experience working with at least 2–3 leading insurance carriers globally.
• Subject Matter Expertise (SME) in 1–2 key insurance domains, including policy administration, underwriting, billing, or claims.
• Experience designing and implementing target operating models, transformation roadmaps, and capability assessments.
• Demonstrated ability to bridge strategy and execution to ensure transformation initiatives are actionable and results-driven.
• Experience advising on digital transformation, including emerging technologies (AI, automation, cloud platforms) and their impact on business models.
• Strong background in stakeholder engagement, governance, and cross-functional team alignment.
• Familiarity with regulatory and compliance considerations in insurance transformation programs.
• Experience in value tracking and benefits realization to ensure sustainable business outcomes.
• Exposure to multi-vendor environments and complex delivery ecosystems, managing dependencies and integrations effectively.

Nice to Have:

• Familiarity with insurance platforms such as Guidewire, Duck Creek, or Majesco.
• Experience with Agile, SAFe, or hybrid delivery models.
• Strong commercial acumen with the ability to connect strategy to execution.
• Certifications in project or change management (e.g., PMP, Prosci, SAFe) are a plus.