Strategic Key Account Service Lead

Kion Group; Exeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturer of material handling equipment is seeking an experienced Key Account Service Manager in Exeter. You will assist Key Account Managers and ensure the quality of service for National Key Account customers. The role offers a competitive salary, a 39.5 hour working week with hybrid options, and an annual bonus of 15%. Ideal candidates will have service management experience, strong communication skills, and the ability to build customer relationships.

Benefits

Competitive salary based on experience

Training and development opportunities

Annual 15% bonus

26 days annual leave

Salary Sacrifice pension scheme

Qualifications

• Experience of service management or team leadership.
• Ability to work independently and in a team environment.
• Flexibility to adapt to changing needs.

Responsibilities

• Assist Key Account Managers with operational follow-up.
• Manage implementation of agreed deals and service quality.

Skills

Service management / controller / team leader experience

Excellent written and oral communication skills

Planning, organizing, prioritizing job responsibilities

Building and developing strong customer relationships

Commercial mindset

Negotiation skills

Positive and can-do attitude

Tools

SAP Systems

Job description

A leading manufacturer of material handling equipment is seeking an experienced Key Account Service Manager in Exeter. You will assist Key Account Managers and ensure the quality of service for National Key Account customers. The role offers a competitive salary, a 39.5 hour working week with hybrid options, and an annual bonus of 15%. Ideal candidates will have service management experience, strong communication skills, and the ability to build customer relationships.