Strategic Key Account Manager

PHS Group Ltd.; England; Remote; GBP 79,000; Full time

Job summary

A leading hygiene services provider is seeking a Strategic Key Account Manager to manage and develop a portfolio of strategic accounts in the facility management sector across the UK. The role requires strong B2B sales experience, exceptional communication skills, and the ability to foster long-lasting client relationships. You will work closely with internal teams to deliver innovative solutions and drive customer success. The position offers a competitive salary and overall earnings of £78,500, along with various perks including a company car or allowance and professional development opportunities.

Benefits

£78,500 Salary

Company car or car allowance

24-hour access to virtual GP

Pension scheme

Qualifications

• Proven track record in B2B sales/service, preferably in the facility management industry.
• Strong knowledge of the facility management market and its challenges.
• Ability to stay ahead of industry trends.

Responsibilities

• Manage and grow a portfolio of strategic key accounts in the facility management sector.
• Develop tailored business plans that align with both company and clients' objectives.
• Conduct sales forecasting and analyze performance metrics.

Skills

B2B sales/service experience

Facility management knowledge

Exceptional communication skills

Strong planning and organisational skills

Salesforce knowledge

Job description

Strategic Key Account Manager – Hygiene FM division

phs Group

Remote Based – Nationwide Travel Required

At phs Group, we place people at the heart of everything we do. We believe in a culture driven by innovation, excellence, and sustainability. As a Strategic Key Account Manager in our FM division, you'll be an integral part of a team that lives by these values every day, shaping the future of our services and impacting the industry significantly

In this pivotal role, you will manage and develop our portfolio of strategic accounts in the facility management sector. Your actions will directly contribute to our purpose - to innovate and excel in providing top-tier hygiene services while upholding our commitment to sustainability. This position demands a proactive approach in understanding the unique challenges and opportunities within this sector.

What you’ll be doing as a Strategic Key Account Manager:

• Manage and grow a portfolio of strategic key accounts in the facility management sector, understanding their specific needs and challenges.
• Develop and execute tailored business plans that align with both phs Group's and clients' objectives, emphasising tailored and innovative FM solutions.
• Conduct detailed sales forecasting to predict future sales, identify potential growth areas, and align resources accordingly. Utilise forecasting to inform strategic decision‑making and target setting.
• Work closely with internal teams (including the tenders, marketing, commercial, customer service and executive support) to ensure a cohesive and industry‑specific approach to account management.
• Foster strong, long‑lasting relationships with clients by providing innovative, tailored solutions and continuous improvements in facility management services.
• Generate and analyse industry‑specific reports, including performance metrics in facility management, to identify growth opportunities and risks.
• A role that involves regular travel across the UK, with occasional overnight stays.
• Proven track record in B2B sales/service, preferably in the facility management industry.
• Strong knowledge of the facility management market and its challenges, with an ability to stay ahead of industry trends.
• Exceptional face‑to‑face and written communication skills, capable of influencing and collaborating effectively across various business areas both internally and externally.
• Independent, with strong planning and organisational skills, thriving in a dynamic environment.
• Comfortable using technology to enhance productivity and effectiveness. Salesforce knowledge preferable.

In return for your commitment and expertise, you will get:

• £78,500 (Basic salary and OTE combined)
• Company car or car allowance
• Phone, laptop, and kit to work effectively from home and on the road
• Pension scheme
• Buy and sell holiday scheme
• Phs Perks – savings on over 800 retailers
• 24 hour access to virtual GP for you and your household
• Full induction training and great opportunities for professional development (endorsed by Institute of Professional Sales)

Who we are?

phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi‑national restaurant chains, healthcare establishments and small owner‑occupied shops.

phs Group provides vital workplace services to organisations which improve the well‑being of employees and customers. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls.

You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste.

phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.