Strategic IT Vendor and Service Delivery Lead

Sanderson; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

An innovative IT solutions provider in Reading is seeking an experienced IT Operational Vendor Manager to oversee vendor performance and service delivery. You will act as a bridge between vendors and internal teams, ensuring compliance and driving operational excellence. The ideal candidate has 3-5 years of experience in IT vendor management with a strong understanding of IT services and infrastructure. Strong communication and analytical skills are essential for success in this dynamic role.

Qualifications

• 3-5 years' experience in IT vendor management, service delivery, or IT operations.
• Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing).
• Proven ability to manage SLAs/KPIs and lead structured service reviews.

Responsibilities

• Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
• Lead service review meetings, elevate issues, and drive timely resolutions.
• Maintain vendor scorecards and dashboards, spotting trends and service gaps early.

Skills

IT vendor management

IT service delivery

Negotiation skills

Analytical mindset

Excellent communication

Education

ITIL Foundation certification

Job description

An innovative IT solutions provider in Reading is seeking an experienced IT Operational Vendor Manager to oversee vendor performance and service delivery. You will act as a bridge between vendors and internal teams, ensuring compliance and driving operational excellence. The ideal candidate has 3-5 years of experience in IT vendor management with a strong understanding of IT services and infrastructure. Strong communication and analytical skills are essential for success in this dynamic role.