Strategic IT Service Improvement Lead (ITIL/SIAM)

Scottish and Southern Electricity Networks; Reading; Hybrid; GBP 50,000 - 76,000; Full time

Job summary

A major energy provider in the UK is seeking a Process Improvement Manager to enhance the service management framework. This role involves defining and delivering improvement initiatives, collaborating with stakeholders, and advocating for a continuous improvement culture. The position offers a salary between £50,100 - £75,100 and comes with flexible working options. The company supports inclusivity and diversity in the workplace.

Benefits

Discounts on private healthcare

Free online GP access

Interest-free loans on tech and transportation

Generous family entitlements

Qualifications

• Knowledge of ITIL and SIAM principles is critical.
• Experience in delivering improvement activities is required.
• Strong skills to present complex information to audiences.

Responsibilities

• Define approach to process improvement initiatives.
• Collaborate with cross-functional stakeholders on improvements.
• Ensure high-quality execution of improvement activities.
• Work with teams to implement processes effectively.
• Advocate for a culture of continuous improvement.

Skills

Knowledge of IT Service Management frameworks

Experience in managing improvement activity

Strong analytical and problem-solving skills

Collaboration and facilitation skills

Conflict resolution and flexibility

Job description

A major energy provider in the UK is seeking a Process Improvement Manager to enhance the service management framework. This role involves defining and delivering improvement initiatives, collaborating with stakeholders, and advocating for a continuous improvement culture. The position offers a salary between £50,100 - £75,100 and comes with flexible working options. The company supports inclusivity and diversity in the workplace.