Strategic IT Service Delivery Lead (Hybrid)

Clearwater People Solutions; West Malling; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Head of IT Service Delivery for a 6-month contract based in West Malling. The role involves managing the delivery of shared services, stakeholder engagement, and governance of service delivery models. Candidates should have over 7 years of IT experience and a strong background in transforming IT services. The position is hybrid, requiring attendance in the Kent office two days a week.

Qualifications

• At least 7 years’ experience in the IT industry.
• Experience managing budgets greater than £1m.
• Evidence of IT strategy implementation.

Responsibilities

• Manage day-to-day delivery of shared IT services.
• Ensure compliance with service delivery governance.
• Maintain stakeholder relationships for expectation management.

Skills

Transforming and managing significant IT services

Managing complex ITIL environments

Delivering ICT strategy

Budget management over £1m

Effective negotiation for services

Building teams during change

Job description

A recruitment agency is seeking a Head of IT Service Delivery for a 6-month contract based in West Malling. The role involves managing the delivery of shared services, stakeholder engagement, and governance of service delivery models. Candidates should have over 7 years of IT experience and a strong background in transforming IT services. The position is hybrid, requiring attendance in the Kent office two days a week.