Strategic IT Service Delivery Lead

Information Commissioner’s Office; Sheet; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A UK regulatory body is looking for a dedicated Service Delivery Manager to connect IT services with business needs. In this role, you will drive ITIL best practices, oversee service transitions, and bolster business relationships for operational excellence. The ideal candidate brings substantial IT Service Management experience, a track record in service continuity, and the ability to cultivate strong partnerships across the organization. Enjoy a hybrid working environment with comprehensive support for your professional development.

Benefits

25 holidays (rising to 30)

Pension contributions up to 10%

Enhanced maternity and paternity leave

Workations abroad

Birthday leave

Paid volunteering days

Access to LinkedIn Learning

Free financial wellbeing subscriptions

Self-pay healthcare options

Qualifications

• Proven IT Service Management experience in complex environments.
• Demonstrated success in delivering effective service transitions and acceptance.
• Proven ability to build strong business relationships and negotiate with senior stakeholders.

Responsibilities

• Ensure IT services meet agreed service levels and drive ITIL best practices.
• Oversee smooth transitions of new services into live operation.
• Act as a trusted partner aligning IT services with business objectives.
• Develop and maintain service continuity plans.
• Identify and manage operational risks in service delivery.
• Produce insightful service performance reports.
• Drive initiatives for service quality and customer satisfaction.

Skills

IT Service Management experience

Delivering effective service transitions

Building strong business relationships

Service continuity planning

Risk management exposure

Service performance reporting

Continuous improvement initiatives

Understanding budgeting

Job description

A UK regulatory body is looking for a dedicated Service Delivery Manager to connect IT services with business needs. In this role, you will drive ITIL best practices, oversee service transitions, and bolster business relationships for operational excellence. The ideal candidate brings substantial IT Service Management experience, a track record in service continuity, and the ability to cultivate strong partnerships across the organization. Enjoy a hybrid working environment with comprehensive support for your professional development.