Strategic IT Field Operations Lead — Hybrid & Nationwide

Big Red Recruitment; Stratford-upon-Avon; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A technology services company in the UK is seeking an IT Field Operations Manager to oversee engineering teams, logistics, and service desk operations. The role emphasizes service quality, efficiency, and continuous improvement. The ideal candidate will have experience in managing distributed teams within a service-driven context, strong operational planning skills, and familiarity with ITIL frameworks. This position offers a salary of £50,000 to £60,000 plus benefits like car allowance and private medical insurance.

Benefits

Personal performance-related incentives

Car allowance

Private medical insurance

Pension scheme

25 days holiday + BH

Qualifications

• Experience managing supply chain or logistics support functions.
• Strong ability to engage effectively at all levels.
• Collaborative approach with clarity and governance.

Responsibilities

• Lead engineering teams and logistics to deliver high-quality services.
• Shape and optimise field engineering operations.
• Oversee resource ratios, analysing cost profiles, and service delivery.

Skills

Experience leading large, distributed engineering teams

Communication skills

Operational planning skills

Knowledge of ITIL frameworks

Experience in retail or hospitality sectors

Negotiating commercial contract terms

Tools

Microsoft stack

ITSM tools

WMS platforms

Job description

A technology services company in the UK is seeking an IT Field Operations Manager to oversee engineering teams, logistics, and service desk operations. The role emphasizes service quality, efficiency, and continuous improvement. The ideal candidate will have experience in managing distributed teams within a service-driven context, strong operational planning skills, and familiarity with ITIL frameworks. This position offers a salary of £50,000 to £60,000 plus benefits like car allowance and private medical insurance.