Strategic IT Account Manager: Roadmaps & Client Success

Thorpe Molloy McCulloch Recruitment Ltd; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an IT Account Manager based in Aberdeen to support businesses with their digital transformation. The role involves developing technology roadmaps and fostering client relationships. Ideal candidates have experience in MSP environments and strong interpersonal skills. This position offers opportunities to collaborate with technical teams and influence client success.

Qualifications

• Proven experience in customer success or account management within an MSP or similar environment.
• Strong interpersonal and relationship-building skills.
• Experience presenting to and negotiating with C-level executives.
• Ability to simplify technical discussions and communicate complex solutions clearly.
• Demonstrated ability to translate client business goals into actionable technology strategies.
• Strong presentation skills and a results-oriented approach.

Responsibilities

• Leading quarterly business reviews with clients.
• Developing detailed technology roadmaps with commercial recommendations.
• Presenting proposals and roadmaps to clients clearly and confidently.
• Handling client inquiries and resolve complaints promptly.
• Communicating technology updates and company changes to clients.
• Collecting client feedback and implementing improvements.
• Collaborating with Technical Teams for accurate advice.
• Staying informed on industry trends and emerging technologies.
• Identifying opportunities within client accounts for new solutions.

Skills

Customer success

Relationship-building

Presentation skills

Negotiation with C-level executives

Tools

M365

Windows Server

Azure

Security solutions

Job description

A recruitment agency is seeking an IT Account Manager based in Aberdeen to support businesses with their digital transformation. The role involves developing technology roadmaps and fostering client relationships. Ideal candidates have experience in MSP environments and strong interpersonal skills. This position offers opportunities to collaborate with technical teams and influence client success.