Strategic Head of Hospitality – Guest Experience (London)

BaxterStorey; City Of London; On-site; GBP 55,000; Full time

Job summary

A leading hospitality services company in Central London is seeking a Head of Hospitality to oversee all operational aspects and enhance guest experiences at a prestigious investment bank. This role requires strong leadership and strategic planning skills, along with a passion for exceptional service. Candidates should have a successful background in high-end hospitality environments and be adept at managing team dynamics and operational efficiency.

Benefits

33 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

Free meals on shift

Bespoke training and development opportunities

Qualifications

• Successful hospitality background in a 5-star/Michelin star environment, ideally in Contract Catering.
• Ability to display a real passion for food and customer service.
• Demonstrate analytical approach to problem solving.

Responsibilities

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Develop and manage budgets for hospitality operations.

Skills

Strong leadership and interpersonal skills

Excellent communication and customer service skills

Strategic thinking

Proficiency in hospitality management software and tools

Passion for food and customer service

Education

Intermediate Food Hygiene Certificate or above

Tools

Hospitality management software

Job description

A leading hospitality services company in Central London is seeking a Head of Hospitality to oversee all operational aspects and enhance guest experiences at a prestigious investment bank. This role requires strong leadership and strategic planning skills, along with a passion for exceptional service. Candidates should have a successful background in high-end hospitality environments and be adept at managing team dynamics and operational efficiency.