Strategic Golf & Events Sales Executive

Vale Resort Group.; Hensol; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free off-peak gym membership

Discount across the Retail & Leisure g

Increased holiday entitlement and long

Company pension

On-site parking

Job summary

Vale Resort in Wales is seeking a Golf & Events Sales Executive to drive enquiries and convert them into confirmed business for the resort's conferences and events. You will manage enquiries, schedule client appointments, and collaborate with F&B and operations to optimise packages and revenues.

You will enter details in the Versa/SNC system, maintain accurate function sheets, follow up for feedback, and support sales events such as open days and showcases.

Responsibilities

• To maximise the sales and profitability of the department by effectively managing the Resort’s conference and events enquiries and maximising the conversion levels to confirmed business.
• To provide accurate information to the front-line team and full administrative support involved in the running of the department.
• To ensure all sales leads/enquiries are responded to in timely manner.
• To manage your own diary to ensure maximum appointment availability for guests.
• To help develop the packages and services available to all guests and look at the opportunities to increase revenues and profitability.
• To enter all enquiry information onto the Versa/SNC system.
• To maintain regular contact with your clients ensuring all changes are documented and relayed to the front house team.
• To produce accurate and up to date function sheets for your client to read and confirm the booking details.
• To follow up with your clients and front-line team on feedback of the event, update the notes on the system to ensure highest possibility of repeat business.
• Provide effective communication to departments and back to the F&B, events manager and Operations Manager.
• To produce accurate and up to date function sheets for the front-line operation team.
• To support when required any sales related events within the resort, i.e., business open days, wedding fayres, conference exhibitions, etc, as the needs of the business.
• To answer any incoming calls in a professional and courteous manner following department procedure ensure you use the clients name throughout.
• To be aware of competitor offers and pricing and feed back to your manager and team with any ideas or changes that can help customers service and resort profitability.
• To ensure regular reviews of pricing strategy for day and residential packages.
• To monitor competitor activity and rates across the relevant business sectors and make appropriate sales and marketing recommendations when necessary.
• Promote an environment that encourages staff learning and development, supporting all training opportunities including mentoring and coaching future managers.
• Consistently monitor the product against standards to ensure the Resort remains competitive against local and current trends.
• Ensure that safe working practices are adhered to within all areas of the Resort
• To help ensure that staff always wear the appropriate uniform or PPE.
• Ensure that accidents are reported correctly against current legislation.
• To ensure any contractors have a valid permit to work before authorising their activities.
• To identify any personal training requirements to ensure you have sufficient knowledge of your health & safety responsibilities.
• Attend the monthly health & safety meetings ensuring any issues are highlighted and resolved in a timely manner.
• Free Off-peak gym membership
• Discount across the Retail & Leisure group
• Increased holiday entitlement and long service awards
• Company pension
• On-site parking

Job description

Vale Resort in Wales is seeking a Golf & Events Sales Executive to drive enquiries and convert them into confirmed business for the resort's conferences and events. You will manage enquiries, schedule client appointments, and collaborate with F&B and operations to optimise packages and revenues.

You will enter details in the Versa/SNC system, maintain accurate function sheets, follow up for feedback, and support sales events such as open days and showcases.