Strategic Enterprise Customer Success Leader

ServiceNow; Staines-upon-Thames; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading technology firm in the UK is seeking a Principal Customer Success Executive for Telecommunications to drive post-sales success and strategic leadership within valuable accounts. The ideal candidate will have substantial experience in enterprise-level SaaS transformation and a track record of engagement with C-level executives. This role requires strong relationship management and problem-solving skills to guide customers through their digital transformation journeys. The position is full-time with flexible work options.

Qualifications

• Strong background in enterprise-level SaaS transformation and strategic advisory.
• Experience working with C-level executives in large enterprises.
• Proven ability to guide digital transformation journeys.

Responsibilities

• Lead customer’s post-sales transformation and align ServiceNow’s offerings.
• Partner with Account Executives for integrated sales strategies.
• Identify and mitigate risks to customer success.

Skills

AI Integration & Thought Leadership

Enterprise SaaS Transformation & Strategic Advisory

C-Level Presence & Relationship Management

Leadership Expertise

Strategic Account Management

Business Acumen & Problem-Solving

Cross-Functional Leadership

Adaptability & Change Management

Operational & Execution Excellence

Collaboration & Communication

Customer-Centric Mindset

Job description

A leading technology firm in the UK is seeking a Principal Customer Success Executive for Telecommunications to drive post-sales success and strategic leadership within valuable accounts. The ideal candidate will have substantial experience in enterprise-level SaaS transformation and a track record of engagement with C-level executives. This role requires strong relationship management and problem-solving skills to guide customers through their digital transformation journeys. The position is full-time with flexible work options.